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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,200 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11200 Customer Comments & Reviews
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Placed a call for a dishwasher leak and right away we received an email notification with all the details about the company they contacted and when the service tech would arrive. It even included the phone number to contact the service tech if appointment time needed to be changed. Appointment was set for 3days out, which was a Saturday- Wow!
While tech was still at our home and entering info back to Choice Home Warranty ...he said he expected an answer back by text or email any minute. Really?? That’s fantastic! They quickly responded and also sent us a confirmation as well.
Incredible.....no hassle, no wait, no worries! Thank you
The technician did a good job on fixing the AC unit. Thank Choice Home Warranty very much.
The plumber was unprofessional during his visit. He was arguing with his wife on the phone while fixing our sink. This lead to him setting items down aggressively and talking at a raised voice. He also parked in the driveway in front of my vehicle that I needed to drive to work. He did not really communicate with us. He rudely stated that we should have had under the sink cleaned out before he arrived. After he completed the job he left a mess in the kitchen and did not dispose of his waste. Later we found out that he unplugged the dishwasher and had not plugged it back in. Overall the job was completed. But not in a professional manner.
It was second time I claimed for my air conditioning issue. Every time, they scheduled the day after my submission; and, the technicians who came were skilled.
Never contacted a plumber for me, had my sewer backup twice , damage to all carpet, have to replace all flooring, when I hired a plumber, and called to get authorization, plumber quoted one price and said it may be more, asked for authorization number and your employee hung up the phone on him.
I had a water leak somewhere in my home. It took a week to get someone to locate it.
I had to pay my deductible twice and also had to pay the last tradesman who found the leak $350.
I don't know why I pay for your insurance when all you did was post the job. It was not a good experience.
0 stars. The customer service is hands down, the worst I’ve ever experience in my entire life outside of Comcast which is why I don’t deal with them. I called to place a claim at 9 am. The guy who took my claim got smart when I asked him what number did he have on file for me, in order to receive a call back. Then it took forever for that to happen (to schedule someone to come out) m. When I called to speak with a supervisor I spoke with Eric, Clarke and someone else who hung up on me immediately. ALL THREE. So apparently, this company wants your money but does not wish to have their customers actually use the service they pay for. The only bright light was the contractor they hired to... Read More
Relatively fast completion of required repairs... Happy as all get out with Choice, both of them, CHW and First Choice Pool Service....
Very good experience . On time and efficiant service i recommend whole heartedly.
This warranty is terrible! I bought 3 policies paid up front in full and everytime I place a claim it takes weeks for someone to come assess and weeks to come back if it is approved. Very seldom are the claims approved! I will never buy warranties again and will advise family and friends to do the same!!!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.