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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,232 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11232 Customer Comments & Reviews
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I am so happy that I have Choice Home Warranty. The service is wonderful. I am always taken care of with rapid speed!! Best of all are the companies that give me service. And I know that I am not being ripped off or told I need something I don't Thank you Choice.
submitted a claim on 1/16. Choice had to find a contractor to address my issue. I told them that I had to be out of town and would have to my Dad sit at the house for the plumber. The plumber called and said they would be at my house second stop. They didn't get there until after 5:00 that night and was told that they had emergencies come up. I asked why mine wasn't an emergency since I had water leaking in my house. They replaced two water lines they said were leaking. I told them I didn't think that was the problem because there wasn't water coming from the water lines it was coming from the floor. Plumber said yep you have a drain problem and left. I called Choice and Choice... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
total scam cover nothing major. One time claimed the AC compressor do not fail and did not cover claim
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
I had been pretty happy with the service I had received from Choice. I recently had to have some Plumbing work done in my bathroom, and was very unhappy with the fact that Choice would not approve replacing a cylinder in my shower handle to prevent it from dripping. That was one of the main reasons for my claim, I asked the plumber how difficult it was to replace it myself and he said it was pretty difficult to do. Because of this I will be looking for another home warranty that will take care of every problem I have. I am disabled and on a very tight income so paying the monthly fee two Choice and then also having to pay a service fee on top of that I would expect everything to be covered.
I finally had an acceptable outcome. The response time is very slow in emergency situations.
Waste of time and money. We had to pay $65 for someone to come out and tell us the part needed to be ordered. Then we are informed that they no longer make the part and it is not covered. Then they send us $40 toward “replacement”. This is a scam.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
they have kept us informed on what day and time the repaired would take place
5 - Star for the technician who came and diagnosed the problem, he was very helpful. There is still another visit needed because they did not have the parts but that is typical. He was very friendly!
1 - Star for customer service not putting both of my claims on 1 ticket. I explained multiple times that I needed my stand alone ice maker fixed and was having some issues with my freezer on the fridge that needed to be checked out as well. They are sneaky so make sure you read your claim ticket carefully. you are supposed to be able to claim multiple items on 1 service call.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank your feedback Aaron. We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
I came to know the diagnosis was not even sent in more than 28hrs. It was already given to me but not sent to CHW. That would be a terrible and irresponsible behavior from a new vendor of CHW
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
I was without water. Choice contacted a local firm and gave me the contact information within hours via email and phone. The repair person came the same day and fixed my problem. Matt from Great Basin discussed with me the service charge and how much Choice would pay on the repair in case it was a major problem. He fixed the repair and showed me what he replaced. Choice selected a good company and I was happy with both CHW and Matt. Thanks.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.