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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,232 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11232 Customer Comments & Reviews
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Very Helpful got someone to me very quickly to fix my heater!
There is nothing like having coverage when you need it. I enrolled in the CHW program last April and required minimal repairs. At the start of this year, I needed a furnace and dryer repaired. CHW sent service technicians right away. While CHW does not cover 100% of the replacement costs( who would expect it... new equipment has its own warranty), the supplemental allowed me sufficient funds to make the replacement affordable. I am grateful for CHW.
Employees don't care where you have a problem or not. I stayed on the
phone for over twenty minutes just to get thru to talk to someone this
is unacceptable to me and I'm retired why can't you understand what it
would be like if a tech had to stay on the phone 20-30 minutes to talk to
someone to get a service call, parts and labor approved. For the customer know tech in his right mind would do that if he has a lot of calls
to make. Change your call answering policy or get a new phone line just
for techs. Dr. Wayne Stevens
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
5 star plumbing was awesome, they came out the same day and fixed my water heater.
In general is OK, but some initial data (Apart. #. phone # etc.) should be corrected, but a customer can not perform any corrctions by himself.
We have done work for Choice Home Warranty (CHW) for 2+ years, followed all protocols, and abided by their contract as well. However, they do NOT follow their contract. When we began doing work for CHW it was added to our account that we would be paid for each service call we went to whether the job was approved or denied. For us that is $100 minus the customer's deductible ($0/45/65). They decline most claims that they send us out on (drains are declined if you must get on roof to clean them out/ water tanks are denied as rust causes them to leak and they do not cover rust/ garbage disposals are denied due to rust causing leaks as they do not cover rust). Choice gives each contractor... Read More
Dwayne with Douglass Mechanical got here on time, assessed our trouble which was a blown fuse on our heater. He replaced the fuse and went on his way. Two hours later, we ended up having the same problem. I called him and he came by mid-afternoon the same day. Realized the computer board in the thermostat was bad, causing the heater fuse to blow. Replaced the thermostat and fuse again. Two days later, all is still working well.
I am a new client hope everything goes well from now on. One thing I have to say mr. TJ is a great sells person he is very convincing and assertive on what he does. 🙏
Choice service was fine BUT we have had very poor service from repair company. They canceled first appt. Their messages were always full so couldn't reach them. They were several hours late for second appt and that was after having to call then again. " They forgot". Part had to be approved by Choice. It's been approved by haven't heard from repair Co. And it's been two days. Their voice mail box is full again.
Without heat for over a week.
Douglas Appliances was on time. He was very knowledgeable. He did a great job! I am pleased with his service. Thank you!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.