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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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Choice Home Warranty Review
ConsumersAdvocate.org
11,254 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11254 Customer Comments & Reviews
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Our 4 year old AC unit blower motor went out which cause the entire plate & compressor to fail. Choice Warranty has declined saying it is not a covered loss due to our lack of maintenance. How could this be true when they do not have access to the service we use to service our AC? We care cancelling our service and post on every site I can find to warn others. Choice Warranty will find ANY excuse to deny paying a claim.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
I did like the promptness of a repairman coming, but now I am waiting for parts now for going on 4 days and I am going away for 1 month and would like my washer and dishwasher fixed. I have been going to laundry mat. and I still do NOT know when they are coming to fix it.
M
Mercedes D
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.com
In efforts to assist y please email us at respond@choicehomewarranty.com Subject area : Consumer Advocate Reviewerâ with your full name and specific policy number for further assistance.
Regards,
Choice Home Warranty
I felt rushed off the phone. Nothing about the warranty was explained to me. I donât know when the warranty starts.
Mercedes D
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.com
In efforts to assist y please email us at respond@choicehomewarranty.com Subject area : Consumer Advocate Reviewerâ with your full name and specific policy number for further assistance.
Regards,
Choice Home Warranty
The short story is that we got 4 incidents on our AC over 2 years of warranty coverage and we never got one cent reimbursed. Either the claim was not covered (water leak in AC purge system), or we had to find the repair company ourselves. Needless to say, said repair company was not willing to spend 30 minutes hanging on their call center to get approval.
We have not renewed CHW, would not recommend it, and are currently looking for another home warranty company.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
Monday afternoon, I filed a claim online for our kitchen refrigerator. It was easy. Within an hour, I had been notified of an appointment for Wednesday. On Tuesday, the repair technician called and said that he was in the area and asked if he could inspect the refrigerator within a 1/2 hour. We agreed and he came and made necessary adjustments to the freezer compartment of the refrigerator. As everything was working properly after the adjustments, the cost to me was the service fee. The technician was friendly, knowledgeable, and arrived, with our concurrence, a day early.
Choice said they would cover and it was also stated coverage on my heating system. They denied my claim after I spent $75 and said the part was excluded. The company they sent out said that part had never been excluded in all their years of dealing with home warranty companies. Shame on them. They are a scam. I tried to answer there response the next day and they expired there url link so these ratings are false.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
Have been satisfied with the small claims/repairs to date. Uncertain about major repairs. Customer needs to have patience as latest repair (dishwasher leaking water onto kitchen floor when operating) took eight days before repair. This past winter during a cold spell, I filed a claim for a gas leak at the furnace and natural gas line. We were without heat and I ended up contacting a plumbing company and paying $447 out of pocket.
Not a good beginning. Your sales rep was VERY hard sell and tried to really push us into the senior citizen plan. I had to tell him no thank you 3x. his name is Ralph. When he finally relented he abruptly ended the call by hanging up on me. but not before he charged my CC $480 instead of $40 for the first month, which is what I had explicitly asked him to do. When I tried to call him back to ask him to fix the CC issue he did not return my voice mail. Waiting for your company to make this right, today please.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.
So far So GREAT! I have great service and support from CHOICE. I would recommend there service to anyone.
Our refrigerator/freezer was not cooling properly so we called Choice for service. Since the call was on a Friday we were not expecting service until the following week. Our call was given to John at Refrigerator Plus Repair and set for Monday. On Saturday morning John called to say he had finished early on a call and said he could be there at 11:30 if we were available (yea!) John arrived on time, was very friendly and professional (even wore shoe covers) and immediately diagnosed and repaired the problem. He had the replacement part on his truck so the entire call took less than 1 hour. He was very helpful, explaining everything he was doing as he worked and cleaned up the mess... Read More
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.