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Our Partner
š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,255 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11255 Customer Comments & Reviews
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Our stove went out on the 4th of July and we filed a claim and we knew it was a holiday, next day we got an email and phone call about service technician coming out. Stove was back working by 10am.
I believe in them what they offer me as a Veteran. The repesentor was very professional in her work.
Technician was very professional and knowledgeable. We were very impressed with his attention to details.
He was quick to respond and fix our appliance issue.
CHW is very quick and responsive and will work with you if there is a problem. Their automated scheduling system is quick but does not always match up with the vendorās schedule. Any issues I have had were with the vendors and not CHW so a reminder to never take a vendorās claim denial or estimate if they say something isnāt covered. CHW may not always say yes but they will be fair.
Aaron Malka, your representative, was knowledgable and made my decision easy. He gave me the options and the pros and cons. He described the manner that we can use our own service people as well. There is no age limit on the electrical appliances and a/c unit . I had asked about upgrading to new models if replacement were needed and he explained that you could upgrade. He didn't use intimidation to sell the product but explained the product in great detail. Will recommend him to others.
service was excellent. perfectly on time. all foe the price of the service call. I called on a Sunday and it was replaced by Monday1
I have had a really hard time with this company. I have put my trust in them to be there when a big item were to break in my house. With my luck both HVAC units have managed to break this year to the point of needing replacement. Choice has denied to help in any way with either unit. They claim they will not cover corrosion. My units have been well taken care of and maintenance yearly. They are just getting old. Which is why we have a warranty in the first place. They claim to cover $1500, but they won't. They made plenty of excuses and failed to hear our side of the story. We take great care of our things and this company let us down. We were not protected at all. Do not trust... Read More
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Mercedes D
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as āINCLUDEDā under the terms of the User Agreement sent to you at purchase. It may also be found on
www.choicehomewarranty.com/user-agreement/.com
Please enclose your full name, specific claim and policy number (s) and message, as we would like to address all your concerns.
Best Regards,
CHW
Every thing was good and great the techs knew their stuff. He came when I call them even when the appointment was not for that day my appliance was fix cause I needed it thanks to all the techs that show up.
The second company that was sent out to repair my garage door opener was great...! True professionals at was they do, King and Company is welcome back any time. Thanks
I filed a claim online for my garbage disposal, which had stopped working. Choice responded and had an appointment set almost immediately. The service man called and scheduled an earlier appointment and fixed the problems quickly.
Top Rated
Our Partner
š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.