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š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,445 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11445 Customer Comments & Reviews
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My tech was very new to Choice, and was unable to answer some of my questions. To the best of my understanding, I believe he submitted my problem to you for diagnosis and to find out if you are going to fix it. That was three days ago, but I have not received any response back from Choice.
very quick response. The Electrician was thorough and he was very nice and even taught us a few things. Would use him again. Very happy with the service.
I had to bring 4 different technicians to get a final repair on my dishwasher. The last technician ran a series of diagnostics and identified that a control board and an attached UI board were the root problem. He called in for authorization and some person in an unreachable department decided that they would only authorize the control board. That UI is a standard part that was failing and some mystery person decided that the part was considered 'a modification'. This department did not ever see the dishwasher, did not run any tests and had no reason to deny replacement of the UI board other than to save Choice Warranty a few dollars. I am now out $280 in trying to get the dishwasher... Read More
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Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Unfortunately, once again, I have had a horrible experience with Choice. Choice lowballs their customers if a replacement unit is required. They will only provide an astronomically low amount of $$ and you must replace the item yourself. They "no longer provide replacements". So for them to say $$ in lieu of replacement - that is totally incorrect!!! I asked for a replacement and was told by the case manager they don't do that. I asked for the matter to be elevated and she said she was the final authority. Since I have a 3 year policy that expires in 2023, I should be able to get a refund on the unused year(s). I was informed that they would not refund any portion of the unused... Read More
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
I switched to Choice from another company because of bad customer service and my son's recommendation that Choice was good to him. I 've made 2 claims so far with very prompt and excellent responses/ customer service . "It was a great Choice". Thanks for the recommendation Son and thank you Choice for your reasonably priced Home Warranty Plan...
(D.I.) Glen Allen, VA
The tech sent to the house and the company he works for were great. Choice Home Warranty is not going to pay for all the repairs that were identified as necessary. I would never recommend Choice Warranty.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Tech was very knowledgeable and listened to my problems . He fixed the problem very fast
Communication is good. Copayments are high. Sometimes, the repair personnel they find are not that good. A better scrutiny of repair companies would make things better.
The repair man was punctual, professional and knowledgeable. The entire repair from beginning to end took an hour or less. My claim was quickly dispatched, and I actually got the call from the repair man before I got the email saying when heād show up. I didnāt expect my claim to be taken care so quickly. Very happy
I have made one claim for a malfunctioning water heater and the experience is dismal. The claim was denied because the tank was leaking. I do not know what the serviceman has reported, but the tank is not leaking and no matter what I said it was a dead end. They would not even send someone for a second look. When I appealed, your reps are never available on the phone, always a voicemail and they never respond. Finally, when I reached someone, the woman was dismissive and only talks for 15 minutes. On further pursuing the matter, Kiara the resolutions manager indicated the claim will receive a further review and someone will respond within a day. Nobody did and the policy has been... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as āINCLUDEDā under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Top Rated
Our Partner
š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.