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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,445 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11445 Customer Comments & Reviews
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Brian from BNR Plumbing did an excellent job. He explained what he needed to fix and he fixed it quickly and I was very pleased with his service. Job well done! He is very professional and very polite.
You wiggle out of any larger claim. Your definition of ware and tare gets you out of claims. A heat pump thatâs 20 years old out in the weather has the aluminum coil fins collapsing and breaking down is ware and tare according to HVAC technician. You are crooks taking advantage of people. Iâm 82 years old when your salesman called me everything was covered if it breaks unless it was due to not having maintenance done. I had American Home Shield for 14 years and never had a problem. You get what you pay for. I would never recommend you to anyone. Iâm notifying the BBB your not a member and I understand why.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We had our entire house without the ability to use the bsthrooms for anything due to a pipe blockage leaving the house. We opened a claim and there is no way to mark the issue as urgent or an emergency. With the downstairs half-bath toilet overflowing and no way for any of the 6 family members to use the restroom or take showers we waited for hours for a "technician" to be assigned. The message from CHW indicated it could take up to six hours to get a technician assigned and then we would need to get on their waiting list for service. After sending several messages through the online system (there was no contact info to call, just messages via the online portal), we had a customer... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Wamboâs waterworks⊠was so professional they came way before the appointed time . The plumber did the job in such a timely manner and explain to me before doing the job what was actually going on, and what they were going to do.
Alberto gave great customer service and explained everything in great detail. He answered all of my questions, so I could make the right choice for me and my situation at the present time. Would and Will definitely recommend to everyone I know "Choice Home Warranty"
Awesome service! Fast competent and courteous! Will highly recommend to friends and family!
I have had your service for some time now and it has al way worked well for me
excellent program and great service
I called CHW on Sunday telling them that my A/C was not working. That Sunday and Monday it reached 100°. Thank goodness that they sent USA Air conditioning service to my house. They solved the problem right away and my A/C started working fine. I appreciate the quickness. They were a life saver.
Claim not paid for no legitimate reason. Excuse given not reasonable. Very disappointed.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
The service repair man (Travis of Simrelâs Plumbing) was prompt, courteous, and proficient. He was respectful of my property and conducted himself in a professional manner. My thanks to Simrelâs Plumbing.
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.