Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11105 Customer Comments & Reviews
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Great service, and quick! No hassle fixes! Have used other home warranties but this one is the best!
I have had very good experiences with Choice Home Warranty. The repairs that have been done this year were simple and did the job. The response time after the claim was submitted was very fast and I was able to get appointments with the repair people quickly. I am a very satisfied customer.
HORRIBLE!!!!! Run don't walk away from this company. Its a big scam. The HVAC contractor came out and look at our until. The evap coil was leaking. He stated that it was normal wear and tear. He submitted his report and pictures, WHICH DID NOT INDICATE the issue was from lack of maintenance service. I was told by Choice Warranty that their authorization review the pictures and report and THEY determined that it was lack of maintenance service. How in the blazes does some determine that that has not personally evaluated the unit. We have had this warranty service for over 2 years and have not used the once. I tried to explain to them that my husband was a veteran and that... Read More
I liked the rate plan but the details exclusions of their warranties are very very decieving ...also the contractors used are low quality.
Dryer was broken, it took 2 weeks but finally they are working with me to fix it. Thanks
My A/C unit would not turn on. I contacted Choice Warranty, they contacted 123 HVAC, We scheduled an appointment the next day. 123 HVAC repaired the unit. Everything backup and running. Quick and Efficient!
This is by far the most frustrating company I have ever worked with. Be sure to call them when you have plenty of spare time as hold times are generally in access of 20+ minutes. Of course if you press the prompt to order new coverage they answer the phone immediately. Once you submit your claim they dispatch a contractor. If you're lucky he will call you back. Most don't. Then comes the task of waiting for them to arrive, if they ever show. I have been stood up numerous times wasting countless hours and missing work. Many of the service subcontractors they hire are not knowledgeable or it is not their area of expertise. Their diagnostic assessments are frequently incorrect. I have had... Read More
Originally we experienced some differences, but Choice Home Warranty made it right and stands by they're warranty.
Home Choice stands by it's commitment to cover items that are under the warranty umbrella. I am not at all disappointed with your service or your commitment. You as company has stood be your word with no hassle.
Excellent response time to fix my AC.I called on a Sunday and by noon the next day my AC was fixed.
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- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.