Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11111 Customer Comments & Reviews
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I researched Home Warranty companies and made a couple calls and decided to go with Choice Home Warranty (Mistake). Called to sign up and was told that everything would be cover. I was not told that only this part would be cover but not that. "All would be covered" I called with an air conditioning problem. The Technician came out and said it needs to be replace. The next day Choice Home Warranty called and said we won't cover the repair or replacement of that part. The Salesman was all about making the sale, not service. Be careful when signing up with these guys. I'm not happy!!!
They have always sent someone out promptly and I have been pleased with who they have sent. Most recently though I have been waiting for a month to get my check to cover the replacement cost of my dishwasher. I had a Maytag dishwasher and was only given $200 to replace my dishwasher which I felt was not comprable to the model that I had previously owned. When you take away the $60 that I had to pay to have a service person come out and tell me my dishwasher needed to be replaced I technically only have $140 to get a new dishwasher.
I had a Choce Warranty account a few years back , I had let it go due to financial problem. When everything got back on track I began my search for a home warranty service. I found Choice to be the best and I'm back !
With all due respect to the other reviews, I have to conclude Choice Home Warranty is the worst of the worst. My well maintained heater went out in November. The service repair technician diagnosed the problem as a burned out board, with some wiring that was affected. Choice told me they would only pay for the wiring ($181.00) as this was the primary cause of the failure, and they only pay for primary failures. Knowing a little about electronics, I informed them wiring cannot fail on it's own, it takes a power surge from a faulty electric component or a loose connector to burn out wiring. I threatened to cancel my policy and they decided to pay for the board ($445.00), but I had to pay for... Read More
Submitting the claim was super easy online. Within hours an email was sent with the technician's contact information. I made the call to the tech and they were out replacing my pool pump the same day! I highly recommend Choice Home Warranty.
We have really loved having Choice home warranty. They have always fixed things in a timely manner and have been so easy to work with! I highly recommend them.
I am very pleased with the service I have received in my first year as a customer!
The first claim was handled very promptly and efficiently within 24 hours of my initial phone call.
The second, within 8 hours, of my phone call to Choice.
Thank you for the great service!
Thank u very much 4 ur service I been very happy with ur service very satisfied Customer
So far so good new customer just had my first breakdown and it was very good definitely better than American home shield
My heating system's inducer motor was dying - was making terrible noise and I had intermittent heat. Called Choice, their authorized service providers showed up fairly quickly, next day and fixed the issue as soon as the part was available. Only reason I did not give the 5 star here is that there was a period of uncertainty between initiating the claim and hearing back from service scheduler - those 2-3 hours I had no clue whether they will be able to show up at all that day or not. However, they showed up, and I received calls after the ticket was sourced to a provider as heads up. I guess there is no way around this workflow because the service really depends on availability of local... Read More
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- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.