Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11120 Customer Comments & Reviews
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Pocono Climate Control came and resolved the problem on our central a/c unit. It needed freon and worked well. Without CHW involved in this situation, we would have paid hundreds of $$ more. We just paid the $45 and that is all!!! Incredible!!!
Choice Home Warranty is guilty of practicing bad faith insurance. I am a policyholder and my claim has been improperly denied or delayed by this company. Choice Home Warranty failed to conduct a proper investigation into my claim and they are using unreasonable grounds to deny my claim. I live in Florida where temps are in the 90's daily and my air conditioning unit went out in June and I have two small children. I called and a technician showed up and said that my contactor and compressor needs to be replaced due to normal wear and tear. The technician provided us his report and submitted it to Choice Home Warranty. Choice called us and told us the claim was denied because the problem was... Read More
Very good follow up. Fast response.
I have been surprised by the excellent service I have received by Choice Home Warranty in the last
30 days.
I have had two issues that needed attending to. When you set up a claim you are informed that it might
take up to several hours before someone gets in touch with you, but in my cases it has been less than
an hour before the same service man has called to make an appointment. He does not put it off until
the next day, he has come directly from another job.
It was a Saturday around noon when he came to diagnose the problem and was back in the afternoon
to install the part.
I don't like having to make a claim, but it is with peace of mind that you know the problem will be fixed.
This company will not honor their contract. I called with a broken gas line, they said fireplaces are not covered, part of the heating system..then my a.c. went out, they refused to fix it telling me I didn't have it serviced, which was a lie and their way of getting out of it. I purchased a 3 year contract. Barely had it a year, I told them to cancell my contract and give me my money back for the remaining 2 yrs, $700 . I have got nothing but a run around, lied to, had me sign a notorized agreement that i wont slander their name, was supposed to be paid within 30 days, well they breeched the contract, its bern 33 days and still no check..tnis company is horrible and their advertisement... Read More
Great and timely service !
it took a little longer to get here than i had hoped, but the service tech did a great job
Excellent service Called Choice Home Warranty for pool repair 9 am....pool repair company reached me at 12 noon. He was at my home at 1:30 pm and fixed pool.......Can't get any better !!!!
Excellent customer service. The Choice team did a great job locating someone to repair our refrigerator. The technician called and scheduled the appointment within 24 hours. He was about an hour late arriving but called us to let us know. He evaluated the issue, ordered the part and will return in 10 days to make the repair since the part was not in stock. Great job!
Not a long wait time on phome calls, very quick and productive.
All the contractors are very quick, courteous, and responsive.
I am very happy I switched to Choice.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.