Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11123 Customer Comments & Reviews
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I chose Choice Home Warranty because it covers pools and spas which my prior HOW did not.
My pool pump quit on a Saturday morning July 1. Tuesday, July 4, obviously is a holiday. I thought,no way will I get any service until after the holiday and by then, my pool is in jeopardy of turning green. But I went online and filed my claim.
First thing Monday morning, I got a call and before noon, my pool pump was fixed and back in operation. I have a clean, clear pool for the holiday. Thank you for prompt and efficient service.
Fast and great service. Easy to set up schedule with a technician.
Home choice assigned a licensed
Plumber within 1 hour after I claimed. A licensed plumber came next morning exactly on time as scheduled. his skills are very professional , repairs the clogging kichen sink and clean it after work. I am very satisfied with the service.
The claim was was processed and A/C repair was all done in less than 24 hrs. Very quick thanks you for your service
The provider, Bill Plumbing was prompt, cordial, professional and efficient. He solved our problem without long stories, excuses, and any attempts to gain a personal advantage.
I will request this company service if any problems would occur ( I hope not) in the future.
I am greatful that I had Choice home warranty. My Heat Pump went on the fritz and I call up choice. Shortly after I received a phone call from a repair company to schedule an appointment; the technician was out the next day. After he did some troubleshooting he found the problem and fixed it (he thought). When I tried to cool the house down that evening, again it did not work. I called Coice again and the next day receive a phone call from another service company to schedule an appointmment. The technician came over and this time found the problem for sure; he tempoarily repaired it, but said it needed to have a new control wire ran (mice had chewed the old one). He said he had to check... Read More
I processed two claims simultaneously. One service company did not honor their commitment; however, CHW assigned me another service company without any hassle. When the exact same thing happed with my previous home warranty provider, I went through what felt like an interrogation and they insisted on sending the same company back again. Needless to say, I am no longer with that home warranty provider. I've always had positive experiences with CHW. I feel they actually listen to my concerns and do a great job of resolving my issues.
I went on-line to look into my options for a home warranty. Being a real estate agent myself, I have a few high rated providers that my office prefers us to use; however, I like research options myself since I may recommend the product to clients in the future. My experience from entering in my data on-line: I received a call within minutes from their inside sales department out of NJ (+). While I appreciate having good customer service since I was in the business for over 20 years along with inside sales (prior to RE), the rep was EXTREMELY pushy - even after I had explained that I was just weighing out my options and researching at this time and would come to a decision in the next... Read More
Called with an air conditioner problem and received excellent customer support. Tech was assigned and the work was done in a timely manner given the time of year and how hot it was. Company tech was knowledgeable and professional. Could not be happier with the overall service from Choice Home Warranty. - D A Rock
Excellent customer service from the initial phone call through completion of the dryer repair. Thank you!
Top Rated
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Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.