Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11125 Customer Comments & Reviews
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Rust excluded??? Really???? How can a home warranty exclude rust from coverage on systems whose inherent function and purpose involves the transfer of water or humidity? Water heater rusts out - not covered. Central air evaporator coil rusts through, leaking all the freon out - not covered. Technician merely mentions the word rust as a possible cause for the toilet not flushing properly - not covered. On top of all this, the service companies sent out to do the requested repairs hate chw because they're always caught in the middle, between the customer and chw, when the service claims are denied. Worst home warranty on the market!!!
We had to reopen a claim because our air stopped working again after the first service call. At first I had a hard time getting in touch with Choice (I think they were having a phone system issue), but was able to handle the situation online. Technician came back out the next day, at no charge, and we have air again!
They refused to cover our air conditioner outage and replacement. No excuse given - just refused it.
Notice, it seems like several great reviews (5 star) tend to quickly follow any negative reviews. Consider also that it takes only a email account to sign-up and review. Not even a CAPCHA to prevent bots from raking havoc. What does this rating service do to assure this system is honest ?
I have a CHW warranty on my home and my rental property. CHW has always acted in a very professional manner in handling my claims and my contract renewals. I have experience with companies in the same industry and can tell you the CHW is the very best I have seen! I recommend them highly!
Choice warranty dispatched a plumber to repair my garbage disposal and the plumber came out the same day and replaced it. The service was great and the customer service was also. I would recommend Choice Warranty to any Home Owner.
American Plumbing Specialist arrived during the scheduled time frame, inspected bathroom plumbing and recommended re-caulking the tub area, I did, it worked. Tanks for the prompt response.
We called choice warranty because of problems with our Central air conditioning. With in a hour we received a call from the service tech and set up a time for him to come out. The problem was taken care of. Thanks to choice warranty for their prompt service. Having this plan saved us a lot of money.
Within seconds of perusing their website, Alberto calls (I had to give a name and number to do anything on the website) He was a pain to deal with from the start and would not accept that I was doing my own research. I told him I would call him back even took down his number (ext #8410) but he continued to press demanding answers to his questions and when I'd call him back. Wow what a jerk. I wouldn't buy anything from a company like Choice Home warranty that hires such jackasses in an effort to high pressure sell a policy. I'm making a choice, I choose NOT to do business with Choice Home Warranty.
Oh my God, I just called trying to get a quote and the animal, because it doesn't deserve to be call a representative just hang up the phone on me. Worse dervice, I am trying to become your customer and you treat me like that, I can't imagime calling for service.
Top Rated
Our Partner
Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.