Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11130 Customer Comments & Reviews
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I am very impressed by the speed at which my problem was dealt with. The repairmen are always very polite and on time when they come to do the repairs
I just called for a quote and was rudely told are you going to buy today bc the representative had other people on the line. Really OMG!!! I'm spending my hard earned money. I'm a first time home buyer and this company obviously didn't have the time to make me feel secure with my choice and answer questions. DONT WASTE YOUR MONEY BEING JUST A NUMBER. I'm going with another company
The service was great, were able to have someone come out the next day. Parts were ordered, those parts did not fix my washer. So they sent me a check for a new one. Thanks choice
So happy with the quick response and happy with having my dryer fixed in a timely manner.
He was courteous and professional. He knew his area of expertise well.
Our air conditioner was blowing hot air. I called Choice and put in a claim. Our techinician called us within 4 minutes and came to our home the next morning and fixed the issue for the $60.00 service call. We are now cool and happy with the service we received from Choice Home Warranty.
I noticed my ac unit was not cooling about 10:00 pm on a Tuesday evening. I called Choice Home Warranty, my call was answered promptly, claim submitted and an email with instructions for the next day. The next morning I called the designated service company to set up a time to come out and they were there same day on time as scheduled. They checked the unit thoroughly and fond it to low on freon. They topped it off and all is good. Very good customer service from both Choice Home Warranty and their contractor.
Wouldn't even cover a simple circuit breaker. Had to wait 7 days for AC repair for 5 minute job. Not recommended!
Called late on a Friday afternoon about our upstairs A/C unit not cooling. I had a response within an hour or so and the unit was repaired by 10:30 am on Saturday morning.
Upstairs a/c was blowing hot air, NOT good. Called Choice customer service, they promptly notified one of their local hvac companies, Parker Heating and Cooling, Parker, FL.
As instructed, I.called Parker to schedule repair. Parker was just excellent, and Rick, their technician, called me 30 minutes out to say he was on his way. He diagnosed the problem, fixed the problem, and was on his way in a couple of hours.
Thank you Choice, thank you Parker HVAC, and thank you Rick! I am a happy customer. JOHN
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.