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GEICO Car Insurance Review

19 Customer Comments & Reviews - see all comments
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Headquartered in Chevy Chase, Maryland, GEICO is an auto insurance company with over 80 years of experience in the business. Since its inception in 1936, the company has grown to become the second-largest passenger auto insurer in the United States. It now insures over 17 million policyholders and more than 28 million vehicles.

How Do We Rate GEICO?

Breakdown

4.5/5
Coverage
5.0/5
Financial Strength
0.0/5
Supplemental Coverage
5.0/5
Pricing & Discounts
5.0/5
Claims Satisfaction & Customer Experience
4.5/5
Automation

Our Overall Rating: 4.7 / 5 (Excellent)

GEICO policies are backed by the formidable financial strength of Berkshire Hathaway. The company is well known for its low prices and numerous discounts. It offers an excellent range of discounts for government employees, military service members, students, safe drivers, new customers, and more. GEICO policyholders can manage their insurance policies, premiums, and claims online or through its dedicated mobile app.

For these and other reasons, GEICO policyholders are among the most brand-loyal in the country. The company is an excellent choice for those seeking an auto insurer with reasonable premiums and a focus on customer service

GEICO Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement
  • Towing & Labor Cost

Coverage - 4.5 / 5

In line with market standards, GEICO offers comprehensive physical damage insurance in addition to the standard coverages for liability, personal injury, medical payments, collision, and accidents caused by un- and underinsured motorists.

Add-on coverages such as road service, rental reimbursement, and mechanical breakdown insurance are also available.

Coverage Fine Print

Mobile App

24/7 Claims Agents Available

Customer Experience

National Association of Insurance Commissioners

NAIC Total Complaints 2020
297

Customer Ratings

Trust Pilot Rating
2.1 out of 10
BBB Rating
A+
Date Collected
2020-05-12

Claims Satisfaction & Customer Experience - 5 / 5

GEICO is the second-largest insurer of passenger motor vehicles in the United States. The company has an A+ rating with the Better Business Bureau and a 2.1/5 score on Trust Pilot. In an industry where customer comments skew negative across the board and where the other two top three auto insurance carriers score 1.8 and 2.6 out of 5, this is neither surprising nor alarming.

Another look at GEICO's customer satisfaction is provided by its NAIAC complaint ratios. For 2019, GEICO scored a 1.14, meaning that the company received just 1.14 times the average number of complaints for US auto insurance carriers.

In surveys conducted by Kanbay Research, GEICO received high marks for its customer service focus and for its staff training and development. In 2029, Brand Keys found that GEICO customers were among the most loyal in the auto insurance industry.

Financial Strength

Key Details

Underwriter
Berkshire Hathaway Group
Marketshare
17.0%
AM Best Financial Rating
A++
Moody's Financial Rating
Aa1
Standard & Poor's Financial Rating
AA+

Financial Strength - 5 / 5

GEICO, a subsidiary of multinational conglomerate Berkshire Hathaway, maintains impressive scores with the leading U.S. credit rating agencies, including the highest (A++) rating with A.M. Best. These high financial ratings combined with the company's 17% US market share for private passenger auto insurance make GEICO one of the most financially stable insurers operating today.
*The above information reflects the financial strength of the underwriter of the GEICO car insurance policies: Berkshire Hathaway Group.

Pricing & Discounts

Per Mile Pricing Available?

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Anti-Theft
  • Vehicle Safety
  • Student
  • Bundled Policy

Pricing & Discounts - 5 / 5

GEICO markets itself as a highly affordable auto insurance option. The company offers discounts for multiple vehicles, safe drivers, vehicle safety, bundled policies, airbags, and more. GEICO also continues to provide additional savings for active and retired military members, as well as other government employees. Similarly, the company extends further membership discounts and employee benefits to over 500 groups, including customized products, immediate coverage, and 24-hour service. GEICO policies are among the most affordable in the industry.

Discounts Fine Print

Defensive Driver Discount - Clients can save on premiums by completing a defensive driving course.

Driver's Education - Young drivers can earn a discount on most coverages by completing a driver's education course.

Emergency Deployment - Discounts of up to 25% on auto insurance for United States military policyholders deployed as members of the Enduring Freedom or Iraqi Freedom operational forces.

Military - Up to 15% off on total car insurance premiums for active duty and retired military service members.

Federal Employee (Eagle Discount) - Active or retired federal employees can get up to 8% off their total auto insurance premium.

Contact & Additional Information

Homepage URL
Company Phone
(800) 207-7847
Headquarters Address
One GEICO Plaza, Bethesda, MD, 20810
Year Founded
1936

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19 Customer Comments & Reviews

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Donna M
1/27/2021
Please reach out to us asap. We are having an extremely hard time with Geico's insurance adjuster. Rudeness, lack of professionalism, refusing to negotiate, bullying us & our chosen auto body location, bullying us to move our truck to his chosen auto body place 30 miles from us, downgrading parts on a new truck. Unacceptable behavior & lying about his knowledge etc, etc


kishinev94
5/22/2020
GEICO is a bad company that doesn't care about their customers that have had GEICO for many years. I don't have any accidents or tickets, but this company increases their price every time. I have had a 2 year old lease car this is new car and have to be have discounts, but GEICO every time after passed 2 year increases their price. I spoke to different auto insurgence company and they not do this. GEICO is terrible company.


blackcapricorn65
12/13/2019
I'm cancelling my policy with Geico, the worst company EVER!!! My daughter was rear ended by a hit-and run driving, we were told by Geico they will not cover the damages because the state of California doesn't cover hit and run accident, because we didnt have the other driver's info. How could we get the drivers info when they are speeding away!!!!! No one ever explained this "so called clause" with us they just took our money every month and now when we will need them we get "sorry we cant help you" oh but make sure you pay us next month. PLEASE IF ANYONE READS THIS DO NOT DO BUSINESS WITH GEICO WORST COMPANY EVER!!!!! they spend money on fancy tv commercial but when it comes down to... Read More


Carolyn M
8/20/2019
I applied and paid for insurance with this company and per a week later I hit a deer and they refuse to cover my claim. Investigator Gibbs interrogated me as if I as a criminal. He closed my claim stated it was due to me canceling when I didn’t. They took my money or the insurance and didn’t honor my claim. They do these interrogation and cohesion to ppl to keep from paying out claims to their customers. If I could’ve not hit the deer I would have done tat but I wasn’t going to kill myself trying I’m disappointed and angry with Geico and their poor service of how they treat their customers like criminals. I’m Carolyn D Miller ( pissed customer)


Ron K
7/25/2019
Its kinda like 1930s They get a piece of the pie...for a lemonade stand they want $2000 more for me using my car per year...Kinda like give me cash and your can do it..Extortion...plain an simple


D
david l
7/17/2019
gieco insurance is a ripoff I have a 04 Subaru Forester with over 200k on the clock bare bones insurance for 6 month policy is just over 1000.00$ a total ripoff I found much cheaper insurance elsewhere that more in line with the price I want rather than gettin the shaft from gieco total waste of money for bare bones insurance on a older car with over 200k on the clock


A
Alna
5/14/2019
Horrible costumer service! I am not coming back to this insurance, instead of heaving people who can direct you and guide you. They have many untrained people. I do not recommend this insurance.


Barbara T
5/8/2019
I have been with GEICO for over 20 years. I had one accident in 1999 in Hawaii (no fault state) and my second In September, 2018 in California in which I BARELY tapped a drivers bumper (absolutely no damage to his vehicle - not a single scratch), but he still made a claim & they paid $1100 and then raised my rate by an extra $400/year = 40% for 3 years. I could have just paid out of pocket and would have been better off !! I was told that they do not have accident forgiveness and there was nothing they could do to decrease my rate b/c 1) I filed an "at fault" claim, 2) I now have 1 point and 3) am now considered a "high risk driver". Bye Bye GEICO.


E
EV
4/24/2019
RUN DON'T WALK away from this insurance!! Yes it is cheaper than some. It's fine when you don't have an accident but once you do they are terrible. I had a driver run into me at a stop light. The driver also has Geico. She totaled her lexus and my explorer had damage. This was in June of 2018. Today April 24 there has still been no payment on the medical bills. I am getting lets and threats from the Hospital and drs. Jackee Davis told me I did not have injuries from the accident and refused to pay any PT. She told me a month after the accident that Geico would not pay for medical bills. We have switched insurance. I still have pain in my neck and shoulders. DO NOT TRUST THIS COMPANY.


L
LostMyBiz
4/12/2019
My experience with Geico has been nothing but a fiasco. Claim filed 01/06/19, it is now 04/12/19 with no claim settlement in sight. I filed a complaint with my state insurance commissioner which led nowhere except to have a charming conversation with a claims adjuster manager "Dale" that reiterated his corporation's stance and began strongarm tactics to get me to close my claim out or risk having it cancelled due to "lack of interest". The vehicle was undervalued and the parts and labor for the few months prior were compensated at less than 10% of the original cost. $3000 of repairs were compensated at a pittance with less than 5k miles and 3 months between the accident and the work... Read More



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