PetFirst Pet Insurance Review
120 Customer Comments & Reviews - see all comments
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PetFirst Healthcare LLC is a pet insurance company that was founded in 2004 and based in Jeffersonville, Indiana. It offers accident and illness coverage for cats and dogs and operates in all 50 states.
The company offers discounts for those with multiple pets, and allows you to choose any vet you like without pre-approval.
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Customer Comments
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My pet has 2 chronic conditions (bronchitis and heart disease) and Petfirst has covered all services, as well as all medications that he requires daily. I paid the initial deductible when he was initially diagnosed, and they have since covered all services (minus the 10% I pay out of pocket). Petfirst has saved me THOUSANDS this year alone. Claims have always been processed quickly (within days).
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They are professional, expedient, and easy to work with. I would highly recommend them.
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PetFirst insurance is great. We’ve had it for all three of our cats for a number of years (oldest is 10) and have always found them to be responsive, prompt and fair. Having pet insurance allows us to make sure we NEVER have to allow money into the conversation when it comes to our pets’ health. Never. We’ve watched people in the emergency vet waiting room have to make these decisions and it’s gut wrenching. I should say we’ve got one pet with IBS and another with Congestive Heart Failure so we’re talking some experience with pet insurance here.
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We adopted our puppy from Pet Smart/Yuma Humane Society. She was exposed to Distemper as we found out after her firs shots. PetFirst gave us the first month free. With in that month we lost our fur baby. PetFirst refunded our first month payment and paid for her medical bills. They were very kind and caring about our loss, and gave us excellent service. We plan to use them for our current pet.
Charles & Nancy
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Yes, I have PetFirst Pet insurance on both of my Yorkies, aged 13 and 4 years old. I’m very happy with my coverage and the payout for the claims that I’ve submitted. Their employees answer the phone promptly and courteously and are knowledgeable in their field.
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Horrible service. Adopted a dog and we were given Petfirst Insurance to cover any issues within the first 30 days of adopting. Well...our dog had worms in his poo, so we took him to the vet to get him fixed and de-wormed. Filed a claim with Petfirst for the Dr visit and the meds and we were denied. I called to find out why. First I was told bc it was a preventative visit. So I went to the Vet and got the papers showing that it was in fact not preventative but to fix the worm issue. Called back and was denied...for a preexisting condition because I created an account and took him to the vet the same day. That was the whole point of the insurance was to take care of... Read More
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My experience with pet first was terrible. I have a$250 per episode deductible. My dog got hit by a car and so I was at the vet almost every two weeks as the vet worked to diagnose and treat her. It was the first time I had to submit a claim, so I had to submit mountains of paperwork, 12 months of medical records that had to be acquired from different vets, SOAP notes, itemized receipts ect. I bundled all the separate visits into a package and sent it. The treatment occurred over a period of several months and PetFirst refused to reimburse the earlier claims (and more expensive claims) because the initial claims were outside the 90 day time limit. I am canceling this policy and... Read More
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Hands down the WORST pet insurance company! Submitting claims is nearly impossible. They will keep requesting adoption documentation (even when you’ve called roughly 50 times and spoke with 5 different claims reps and told them all the same thing) THAT WE RESCUED OUR PUPPY therefore we DO NOT have adoption paperwork. This company is lucky that there getting half a star out of me because of giving them a ZERO was possible, they’d get it. Communication is nearly nonexistent at PetFirst; they say they will note something down but will still request the same thing over and over again. They have sent my vet emails and myself emails requesting documentation that we simply do not have (we... Read More
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I've had Pet First for several years. Adorable rates and great coverage!
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First let me apologize for the length of this post. I want everyone to know what a ripoff this company is through my direct experience with them and I want to make sure I communicate the facts, all the facts, correctly. A couple months ago I adopted a puppy (10 months old) and had him chipped, took out a Home Away plan should he get lost. Somehow, PetFirst Pet Insurance became aware of my adoption and contacted me offering a one month free pet insurance plan for my puppy, naturally hoping I would continue the coverage after a month. I have never paid for pet insurance for our fur babies and thought why not take advantage of at least the free month. After the new puppy was home for just a... Read More
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Our Partner
- PetFirst is partnered with the Humane Society
- Short waiting period before coverage begins
- Hereditary, congenital & chronic conditions
- No exam required
- Coverage for exam fees
