First American Home Warranties Review
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582 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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582 Customer Comments & Reviews
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I will never purchase a home warranty from First American again. We have owned several homes over the years and have used several different home warranty companies. First American is by far the worst of the group. We had a water heater fail over the New Year's holiday. When we called the company, they could not guarantee a time when a contractor could come to replace the water heater. After spending over 1.5 hours on the phone, we finally convinced them to call a contractor to find someone that would come. They did and the contractor proceeded to charge us over $400 for modifications that needed to be made because First American would not authorize the replacement of our same model water... Read More
Zero stars! I paid $540 for a home warranty policy with First American. Shortly after, my kitchen ceiling began dripping water because of a leaking pipe. First American sent a plumber to my home who didn't even have a ladder. He could not access the pipe nor could he see it. As a result, I had to call another plumber myself and pay $225 out-of-pocket. Not only would First American NOT reimburse me for this expense, when I canceled my policy with them, they only reimbursed me a fraction of the $540, citing administrative fees. This is highway robbery! I highly suggest you choose any other company other than First American.
During the summer of 2016 we went a total of 5 1/2 weeks without air conditioning. Every contractor they sent found more and more wrong. Each time requiring us to pay more money for items not covered by plan such as modifications to make their parts fit. Kinda backwards. Then because we have a heat pump when the temperature dropped below freezing the heat pump started freezing over nightly so it cannot be used for fear of burning out the motor. it has been 3 days, they assigned the company who repaired it in September and was supposed to have put the right amount of Freon in it. They now claim"We no longer work in your area". Still no heat. Their contractors always find a way to... Read More
We stupidly came back to this company after having had AB May for a couple of years. Even though electrical is covered under our contract - they don't have an electrician they deal with "in our area" which is Kansas City!!!!! So now we have to find an electrician on our own - a day and a half later, right before Christmas, and they might reimburse us. Terrible company - wish we had never come back.
First American only employs ONE CONTRACTOR for washer/dryer repairs. That is Sears. I have waited two weeks for Sears to even come to look at my dryer. After keeping me waiting eight hours, he did not have the part on his truck (heating element---wouldn't you think that would be a basic on the truck---and now must wait another 7-10 days for part and a re-schedule, when he could pick up the part locally. This is totally unacceptable and not what I signed up for! And they still want me to pay my $64 per month and my $95 copay. These rates have steadily gone up every year! Unacceptable, but I am being held hostage by this warranty company and Sears. The home warranty company should... Read More
If I could rate with no stars I would. This is the worst home warranty company. I have got a new oven last year from the warranty company. Everything was working great until November 14, 2016 which was approx 1 year after I received the new oven. First American sent out a contractor from general appliance. Contractor said I needed to have first American send out an electrician because it was an electrical issue. First American could not find a contractor to come to my property for almost 2 weeks. I finally got fed up and hired my own electrician who came to my house the same day I called. This started to frustrate me being I could find an electrician same day and the warranty company... Read More
UPDATE: As if it couldn't get worse I was on the phone with Ryan trying to determine why my issue was downgraded to a non emergent. He first stated it wasn't down graded, he then immediately contradicted himself and stated that it was down graded because the contractor never responded to the work order (the contractor has shown proof of when the work order was sent in including a time stamp, and the work order states non emergent, contractor was also denied the upgrade to emergent because the weather "wasn't that bad") after asking Ryan what constituted as an emergency considering my house was sitting at 52 degrees, and outside was 42 with a wind chill of 38 he stated and I QUOTE " THAT... Read More
I called regarding a water heater not functioning correctly, they were very fast to arrange for a company to put me on their schedule, the problem was the company was located several hours from my home & could't schedule it for a week, First American said they could not use a local contractor (which there is about 10) and would call me back with a solution, which they NEVER did. Ended up costing me $295. Terrible company, and terrible customer service.
This company does not honor its contract. Repairs are not prompt. It is impossible to speak with someone in charge. They do not assume responsibility for their work. The upgrade replacements are inferior. It should not take 5 weeks for the agitation system of a washing machine tp be fixed. DO NOT GO WITH THIS COMPANY!!
If you want to be stressed out, if you want to be given the runaround, if you enjoy being abused by customer service then by all means do business with First American Home Warranty. On the other hand if you buy insurance and expect help when you need it stay well away from this company. Still waiting after six weeks for a resolution regarding our wall oven which emits toxic fumes when turned-on. Wires burning? Some interior plastic element melting? Who knows? According to our insurance, the oven turns on therefore it works, therefore there is nothing mechanically wrong. therefor they are not liable for fixing the issue. Filling the house with toxic fumes or possibly starting a... Read More
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