Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11132 Customer Comments & Reviews
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Initially, I called Choice for a leaking AC unit. The AC cooled fine, it was leaking. The technician came and "repaired" the AC unit for cooling issues, and the next day I called Choice again since the AC unit was still leaking. The technician came out and was obviously irate that I had complained and told me he had fixed it. Well he left again, and instead of a drip, I found water all on my floors on the lower level. When I inquired if he was licensed Choice Home Warranty would not provide that information. Nor could they tell me if the company is licensed to do business in the state of Texas. Efforts to secure that under the company they issued, is listed as another company that... Read More
I'm busy and have rarely provided online review but have to do this time. I've started a 3-year-home-warranty contract with Choice Home Warranty (Choice), based on excellent online review, and paid a total of more than $1K in July. My mistake. The first time I had to use their service, thing went well and the tech was on time and very professional. The second time I had to use the service for my refrigerator was beyond horrible; it took more than a month (8/2/17-9/15/17) for nothing but follow-ups after follow-ups, headache and full of frustration at many levels. Choice "24/7 claims hotline" is not for claims but for sales, claims office opens from 8:00-5:00pm EST, but don't expect... Read More
I'm busy and have rarely provided online review but have to do this time. I've started a 3-year-home-warranty contract with Choice Home Warranty (Choice), based on excellent online review, and paid a total of more than $1K in July. My mistake. The first time I had to use their service, thing went well and the tech was on time and very professional. The second time I had to use the service for my refrigerator was beyond horrible; it took more than a month (8/2/17-9/15/17) for nothing but follow-ups after follow-ups, headache and full of frustration at many levels. Choice "24/7 claims hotline" is not for claims but for sales, claims office opens from 8:00-5:00pm EST, but don't expect... Read More
I thought your services were very thorough and efficient, and I appreciate the good business. Thanks a lot!
I called about a leaking pipe in my crawlspace, and was assigned a claim number and company within a couple of hours. Before the plumber could schedule an appointment, I had a visit from hurricane Irma. The assigned plumber then informed me that he didn't not "do crawlspaces." Choice reassigned another company within a couple of hours, and that plumber came out that day, and repaired the leak. He also told me to call him if the leak reoccurred and he would return at no charge. Overall, I consider Choice Home Warranty a cost effective investment in one's home, and I will most likely renew my coverage.
AIR went out anf it was 96 degrees. CHOICE had a repair technician out within 12 hours. I was completely amazef at the speed..professionalism and helpfulness of the Choice empoyee when taking my information for claim and tje tech once he arrived. I will continue to repurchase my home warranties from Choice home warranty.
They handled the claim with a swift response and answered all the questions I had. Glad I have the warranty to help with unexpected repairs
I called Choice about my Dryer. Repair man came out the next day and had to order part. He called and said part was in and made appointment to install part. Great service. Choice Home Warranty great company to have for repairs.
CHW has always been quick to resolve my issues with my warranty items. I recommend them to all my friends and family.
Calling to make a claim was very easy without being transferred several time. The person assisting me with the claim was professonal and knowledgeable. The claim was completed and filed with a very short time. Once the claim was filed, I was contacted by a contractor within hours, an appointement scheduled the next day for my convenience and the technician was here at the appointed time, effected repairs in a very short time and while he needed a part to part to compelete the repairs, he was back the next day and the problem was resolved. This was my first experenice with using Choice Warrant after getting the contract several months back and I can only say, everything from start to... Read More
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- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.