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Choice Home Warranty Review
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11,134 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11134 Customer Comments & Reviews
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My first claim came about 2 months into my new contract with CHW. It was an easy process and went very smooth. I was surprised how quickly my issue got resolved, especially since my dryer broke on a Sunday. Overall, the experience was better than what I could have expected.
I recently became a Choice customer after 15 years with Home Shield Warranty. I left the previous company because each year at renewal my coverages were reduced and the premium stayed the same. Choice offered me more coverage at a slightly lesser rate. After two months we had a air conditioner go out. We filled a report online and within 2 days we had the unit back up and running. service was quick, professional and my service fee less that what Home Shield charged. I'm a very happy camper.
I had a purchased this warranty for a piece of mind instead I was under a lot of stress. I initially put in a claim due to my air conditioner not working and they sent someone out here to inspect. the inspector away told me that my home warranty would deny getting a further inspection of why it was faulty, mind you that I paid for a policy for 6 years. speaking to the representative they indicated that someone like me it would be over looks and covered for the $287 to find if there was a leak of freon in my system. after two days a two techs came out and said that there was a leak and that they submitted a claim to choice which in turn my say there is corrosion to deny the claim which they... Read More
Our A/C went out on the weekend that My Mother passed away. Bayshore A/C and Heating was assigned the work order on Friday. They called me immediately and came out on Saturday morning. They diagnosed the problem and fixed the squirrel cage. Sunday evening the same thing happened with the squirrel cage coming off the motor shaft. I called on Sunday evening and Monday morning the tech came to fix the problem. Our family was coming to our house after the funeral at 6 in the evening. The tech fixed the problem by replacing the motor because it burned out and replaced the bearing. We had A/C for my family that evening. Bayshore A/C and Heating was great and very responsive! CHW has very good... Read More
I have Choice Home warranty. My AC unit quit. They said it is not covered because the unit shorted to the ground. The house/unit is 6 years old.
When I had issues with a second unit they said I had to pay $145 for diagnostics since the unit leaked Freon and is not covered. I paid $145 diagnostic fee and then they refused to pay for repair saying the coil and thermal expansion valve repair and condenser are not covered. So I ended basically paying for all parts and labor totaling $3700 and they paid $500 for being a good customer. They are a great company until you have a serious repair request. I am cancelling my remaining 5 years coverage.
CHW made filing a claim quick and easy. Technician was friendly and came out right away to fix my leak. I am very please with CHW and their service
Your speedy response to my need was very appreciated and I will recommend Choice Home Warranty to everyone I know. Choice Home is very professional and compassionate to the needs of your customers. Thank you!!!
I have had Choice Home Warranty at my personal residence for the past 2 1/2 years. I purchased a 5 year program and have been extremely happy with the service. I am also a Realtor in the Central Florida marketplace and also recommend Choice Home Warranty to my buyers and sellers.
When my washer stopped working I called CHW and they were able to set me up with a technician in my area quickly. The technician was very nice and professional. Unfortunately my washer couldn't be saved but CHW provided me with a check to put towards a new one! The monthly payment for this service is very affordable and I'm so glad that I have this coverage!!!
This company is dishonest. Once my contract is over I won't renew and will do my best to discredit them when I get the opportunity too. My name is Mario Perricone and I live in Denver, CO. I paid extra for an unlimited plan with Choice Home Warranty (CHW) because I learned of a cap that most companies have if they have to pay out to replace an appliance. I had them remove the cap and I paid a higher annual contract to get that unlimeted coverage package. I have an AC unit that keeps tripping my breaker and two of their techs have now told them the unit needs to be replaced because repairing the unit will be expensive and in their opinion not worth it and there is no guarantee the... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.