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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,141 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11141 Customer Comments & Reviews
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The customer service rep was short and rude. He had no personality at all. I did set up a warranty with the company and that was because of the fact that the policy from what I've read so far appear to be good but the customer service stink
Customer service was outstanding and very professional. I highly recommend this company.
Just enroll today so far so good I have met a excellent customer service or a sale person . Look forward to work with him in the future
I do not think it is acceptable to have to wait up to 24 hours to hear back from a technician. The claim was for the breaker tripping and shutting off the furnace. This needs immediate response. This is a rental property I own with a tenant concerned that he does not have heat. Now I am forced to find a local technician instead of Choice Home doing the work. I am very disappointed that I will need to pay the claim myself and then wait 30 days to be reimbursed. I paid for a 3 year contract for two residences so that I would not have this inconvenience. I am considering canceling my policy because I do not see the value. I thought the service would be better than this. BTW: The... Read More
Great phone service but unable to find service person for my microwave repair disappointing thought it would be smoother
The customer representative was very courteous and knowledgeable.
Comfort Air preformed a great service. Ben the tech knew what to do and did it quite well. Your company has done a fantastic job getting quick and reliable service in a timely manner as well. Choice Home Warranty is a very professional company to have for service requests.
We called on November 29th to request someone to repair our Fujitsu Split unit as there was no heat. We have spoke to them several times and still no one has come out to repair or even look at our unit and it is now December 27th. We have been experiencing freezing temps and even snow. We have 6 kids and the company doesn't seem to be too worried about doing their job. We were told today after calling yet again that they would widen the search for someone to come out and look at it. Really, shouldn't that have been done weeks ago. We were even told that we could find someone and pay them and they would refund the cost. What is the point of having a home warranty company if we are doing... Read More
My wife called this morning to sign up for a year plan. We were excited about the service. The customer service rep then offered a 6 year plan for 1750 with $400 installment payments. My wife asked the customer service agent to hold while she discussed this offer with me. The customer service agent began to raise his voice and pressure my wife to sign up for the 6 years of service. We asked to have some time to discuss the plan and the customer service agent became angry. This was very unprofessional and I am considering asking fora refund and cancelling the plan. I would like someone to apologize to my wife for the way she was treated. It is important to know that we called... Read More
very professional and quick with my issue thank you
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.