Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,145 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11145 Customer Comments & Reviews
Loading Reviews ...
I did not want to leave a bad review so I need summing clarification on the cost of your service I was told by one of your sales rep, that the cost per month was to be 30.00 and the cost for a servic call would 40.00 is there a mistake per your sales person or did I miss understand his statement. RICHARD KORDA
Well I just switched today from another company, but I can say that I like it already. The fact that I get an account associate to communicate with instead of a number to call and sit on hold for hours is a great improvement. Time will tell if I made a good decision and switched. Hopefully I will not need to use it, but it is worth paying for the extra insurance that if something does fail and needs fixed or replaced.
Stay clear of CHW. They have excuses and called me a liar that the problem was pre-existing, which means I was not using my heat for 60 days during this cold spell just to wait to put a claim. THEY SUCK!!!! Requested my money back so let's see if they stand by what they say, Not holding my breath.
Very good!
No hassle
Biggest rip-off company. My heating pump runs constantly when the temperatures drop, it will cut of and come back on during the day when it is not that cold outside. I filed a claim, a tech came out and informed me that the inside Honeywell thermostat is defaulted and they don't make Honeywell thermostats anymore. We just purchased this thermostat and installed it. The tech also said that the thermostat was in the wrong place and should be moved. The thermostat was installed when the house was build 18 years ago and the location was never a problem. The tech never checked the outside unit. After trying to call and e-mailing Choice for three days I finally was able to talk to... Read More
My husband call first, he was told our acct was canceled and have NO coverage as we have a plumbing prob. He called me and told me. I said no as I paid up until March 2018. I got home recalled had a wonderful guy, he said your policy #you gave me is canceled, then he said YOU have 3 accts. Why I have renewed 3 times, so I was assigned 3 different accts. Poor business policy to renewed a client, and give out different policy numbers. So lets see what if I thought I didnt have a policy, I just handled it myself, I would have not used your service and paid for a problem that I am covered for. Now why should I renew my policy with your company if you have wrong info and it... Read More
Completely unable to get through to the "existing claims" support center. Phone transfers to dead air and no one ever picks up (not even any music). "New claims" and sales say they can only transfer me to "existing claims" and can't help me. Unable to get anyone to understand that the "existing claim" line is broken and needs repaired. Transferring me only sends me to a black hole. Finally got someone on the "new claims" line to take my contact information for a manager to call me back. 6 hrs later and the claims center is closed with no call back... Frustrating. Choice used to have good customer support in 2016, but something changed in 2017 and they are terrible now.
I called and was disconnected twice while waiting for an agent to come on line. I dropped on star from the rating because of this inconvenience. After speaking with your agent, I was completely satisfied with the courtesy, patience, knowledge, and competence demonstrated by her. I was given the information and advice I required to make a decision about a repair submission, my current insurance plan, and much more. I am very happy with the service department, once the phone equipment established contact.
When I placed my claim the person I spoke with did not tell me that if my item needed to be replaced, it would not be covered. After 24 hours neither one of my two claims have been picked up. I decided to go with the reimbursement plan in order to speed up the process. The repairman and I waited on the phone for an hour to speak with the authorization department only to be told that the replacement would not be covered. I have paid for your service and should not have to find a repair person myself. That is what I am paying your company to do. This is the first time I have placed a claim and am very sorry that I am stuck with your company until 2023.
Your computer went wrong by selecting a package for a home I'm trying to get rid of. I called in and issue was resolved. And I selected to quote on a new house which we had bought in SC.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.