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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,152 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11152 Customer Comments & Reviews
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Problem: I filed a claim to get my rental house water heater fixed on Tuesday 4/10/2018. CHW assigned J & L Plumbing to come fix the water heater on Thursday 4/12/2018 and the technician found a switch had been turned off and he checked out everything and found there is no leak and indicated that if the 50 gallon tank leaks, the garage would be wet but it wasn’t wet. He seemed to be confident and experienced and mentioned that he has 18-20 years of experience as plumber. He commented that the corrosion on the tank was normal and not a sign of leak. After he left the water was hot and everything was fine. If there was a leak, it is my understanding that we would not have had hot water... Read More
Choice Home Warranty failed to deliver timely, responsive service to my claim. Their representatives were always pleasant and apologetic but never helpful. Forward movement, and we hope resolution, was only achieved by constant, frequent phone calls over the almost 3 weeks of dealing with Choice and finally by threatening to submit a complaint to the Better Business Bureau.
Great service. The technician knew his job and was very gracious. Thank you!
Your response to a claim was awful!!!!!!Your first reaction was you would not honor my claim ,because I had not kept my AC in maintenance.After a debate your persons response was we will give you a $100.I said NO and sent the contract and maintenance records in and you agreed to $320 even though my charge was $834.I bought a 6 year contract but I am not pleased at all with your service or response.Claim # 67200439
The two times that Mark came by (the appliance repair technician), first to check what was wrong, and today to bring the needed part and fix our dryer, he was very knowledgeable, courteous, and friendly... the part needed to be ordered and even though it took longer than what we expected, we didn't mind, because he called us and reassured us that he was going to be able to fix it... Mark was awesome and very customer service oriented... thanks for sending him to fix our dryer, and hope that every time that we need repairs in the future, can get someone like him!!! :)
Service was quick and all customer service needs were perfect !!! Thanks again
choice home warranty was one of best i found. tracy was very helpfull and saved us money now and future. thank you
As Anthony went over the plan. He was through and well versed in what I would get with my plan. I now have piece of mind that all things in my house is protected. Plus the price is great!
None of this turns out to be true. I bought the home warranty 10 months ago after purchasing a home with a thorough home inspection. No maintenance issues were found on inspection, but the appliances were older. On Wednesday my AC stopped cooling. I had to wait until late today(2 days later) for their tech to come out. I called to find out next step and was told they were denying the claim due to lack of maintenance. The AC system is 15 years old and I have another opinion that the unit lived its useful life. Choice’s own warranty document says that systems start to fail after 13 years. CHOICE is a very bad choice. Don’t waste your money!
We have a kitchen sink that leaks a main water line valve that leaks and a shower that the water trickels out of and nothing was covered. A stopped up sink was all that they covered. Not worth the money.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.