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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,159 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11159 Customer Comments & Reviews
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We have been completely satisfied with the speed of response and quality of of work done.
I spoke to a man named Francis. He was very polite, professional and helpful. Great service! Thank you Francis!
We've used the service twice on a three year plan. A FORCED three year plan where we signed up for one year but got charged for three. Our washer was fixed and the serviceman was helpful, but my husband felt like there was something amiss back then. We called about our water heater. On the phone, he told them what the problem was. A repairman was sent---one who arranged to be here between 11:30 and 1 pm but didn't get her until 4, costing my husband a half day of work....and service fee to say this isn't covered. What burns us the most is that we could have saved the money at the point of phone call. If what we tell you isn't covered, why wouldn't you JUST SAY THAT?
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Janice,
We regret to hear your frustration. We would like to assist you; please provide your policy/claim number in question.
Regards,
CHW
Customer service is excellent and fast service. I will rate Choice Home
Warranty five star
I am rating Choice only on the conversation I had with a fantastic Sales Rep named Abe Coleman within your organization. He provide me an opportunity to save money by purchasing a 3.5 year plan for only $650.00 more than the $825.00 I would have paid Fidelity for one year! Plus the Service call charge is only $45 versus $75 from Fidelity! Overall I am saving a lot of money over time including can be transferred to another house if I move, or to a new owner of my current home if I sell. Abe was patient, no strong sales push to get me to sign and he was very well versed with Choice contract. I was impressed overall for the coverage I will get, the price, and the employee.
Covered everything for my air condisioner we are very happy thank you
I did not had good experience during many instances as them come and say it’s old or not maintained properly- due to these reasons they do not cover, additionally they send substandard technicians. I will be switching from them and I have very good experience with SEARS even though they are little expensive worth for the money,
When purchasing the warranty on-line, using a credit card, the card information should be separate from the Home address that you want to cover!
The time it took to take care of my request to take care of my washer and dryer was in my opinion too long (5days) a wait. Please do not keep us waiting this long next time. Otherwise the prompt arrival of the technician was appreciated
Fantastic company! In the few months I have had a contract I have called twice for repairs and I have got the service I was promised. My washing machine stopped working and I got a new "brain" and the other day my garbage disposal stopped working and the repairman had a new one in his hand when he showed up at my door.
The only issue I have is there are long wait times to speak with a representative but you can file a claim in less than a minute using their website.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.