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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,200 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11200 Customer Comments & Reviews
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Pool pump Repair hasn’t been completed yet so it is difficult to provide an accurate assessment. My observations so far are 1. It takes too long to speak to a customer service representative on the phone 2. there was confusion as to the date and time when pool company was showing up to inspect situation. Received two different dates. 3. So far the pool company just came and made an assessment but hasn’t provided a date when they are coming back to actually do the repair. 4. It has been four days now since claim filed and repair has not been done. 5. The time from filing a claim to the repair being done needs to be shortened considerably . In certain situations, a... Read More
There seems to be a problem getting reliable people to come out to our town. We needed a repair for a refrigerator on a Saturday and we are still waiting for the repair on Thursday!
Your company does not have the interest of a policy holder. I had two claims in the past month, 1st was for a Air Condition, 2nd was for a water heater. Fortuity the water heater was a minor however the AC was another problem. The unit is 13 years old, the problem the company you sent out determined there was 75% leaks in compressor and smaller in the air handler. They would repair the air compressor but not the air handler or replace the unit to the tune of $8,600 not including up grading the electrical to bring it up to code. I was not aware I could have had an emergency application, so I contacted the company who did the maintenance for the past 6 years twice a year. My wife and I... Read More
This is the worst home warranty company I have ever dealt with. They will find all excuses in order not to cover HVAC related issues. My rental property HVAC was not working. I made a claim on May 2018. They denied it. I had to hire another HVAC company and get the job done spending $2100 out of my pocket. See below how they escaped from repairing my unit. Here is copy paste form their reply in quote: ******************************************************************** "Please refer to your terms and conditions section F number 1; we are not responsible for malfunction or improper operation due to rust or corrosion of all systems and appliances. Additionally, it has been determined that... Read More
Our kitchen disposal had problems and our sink drain was not working. We called on Friday and thought we would have to wait until Tues. because of Labor Day. Lo and Behold they came Sunday morning and had us up and going in no time. The gentleman was efficient, polite and we thank you for your services.
I inquired to an email. The next morning a gentleman called us about your service, and interrupted us as we were talking n asking questions. He was extremely pushy which was not appreciated. We said we would like to talk about it n quickly he said have a good day, goodby, n abruptly hung up. He then sent another email with more information n his phone number if we decided to take it. We looked Choice up online to find your contact number n decided to try n obtain another representative to talk to regarding your service n obtained Eric or Aaron, I don’t remember his name. He was calm n explained the service n answered our questions n concerns. We decided to accept the service and are... Read More
The Simply Service company did a good job. The owner, Chase, was very nice and helpful. Got the unit working.
Fast & friendly service when needed. I used this service this last year and was impressed with the speed in which my request was handled.
Very fast response! They found the problem quickly. Fixed it and were gone in a flash.
This two stars not is really for you is for the company came to do the service “Custom Plumbing and HVAC the technician MIKE ,he came and told me the house is fine the A/c work I told himn yes because all day long is cloudy and I just turn on the central unit I have on Teo floor fans and one window unit in bedroom. He charge me $45 check the unit and told me just need one pound of gas (Freon) next time I do put on the gas and sign here in his phone I did and he left later on my text came the service is finish. When he only read the pressure and said need a Freon and not do nothing else.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.