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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,221 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11221 Customer Comments & Reviews
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Submitting my request online and a call from the electric company was easy and flawless! The electrician was polite and knowledgeable. Thank you!
My claim was resolved quickly. The process was easy. The plumber sent was great, he showed me exactly what the problem was and what he did to fix it.
My sincere thought about your company is you are out to take people money and leave then hanging for any reason not to have repairs done,your contract is set up to your advantage only, often leaving customers hanging in the balance.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
I just moved from another warranty that was giving horrible service and denying coverage. I have been happy with the service from Choice Home Warranty on another property I own. I called in a claim in the morning and they came out and fixed it the same day. I will move my other 4 homes over to Choice when my current warranties expire.
Here is my complaint with Choice Home Warranty via Consumer Affairs and the Better Business Bureau. I have not received payment for my cooktop and they refuse to repair my cooktop. This is a dishonest and unethical company. Consumer Affairs Complaint: My induction cooktop was malfunctioning. We made a claim to have it repaired. Their tech cane out and assessed the appliance. We later received an email for Choice Home Warranty stating they were not going to repair the cooktop. They offered us $250 for a replacement. Of course we declined their offer and asked them to repair it since they weren’t offering us fair market value and we couldn’t purchase a new one for $250. I then called... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Ms. Taylor,
We regret to hear your frustration. Our Consumer Advocates will contact you directly to further assist.
CHW
The service technician doing a great job and my claim processed very fast
The contractors you provide are a direct reflection of CHW. Unfortunately, some of them reflect negatively on the company; specifically, Home Tech Appliances. Getting them to keep appointments and completing the repair correctly and in a timely fashion seems to be a problem for them. There is never an attempt for them to make a repair on the initial visit, only to pick up the service fee. As a result, I rate CHW as AVERAGE
Submitted the request on Friday the 2nd of November. Did not get anyone to come out until 7 days later if this happens in the dead of winter we would freeze to death. This was the absolute worst service I have ever had. We are in our 60s and are very disappointed and have told all of our friends about how we were treated. Many were considering joining. My rating would be a 1 STAR
My issue was addressed promptly and EAI Doors professionally replaced my garage door opener.
I typed in a phone number and not 2 seconds later someone was calling me on the phone. I asked, "Seriously? I haven't submitted anything." He said, "Jesus Christ, calm down. " I be using them. They must be desperate for business.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.