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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,229 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11229 Customer Comments & Reviews
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The technician from Ultra Heating/Cooling, Mr.Jacob was most unprofessional person. He entered in my house and immediately ask for money. In return I asked him, you here to collect my money from me? Instead, asking me, about my problems? He said "First. I need my $45.00 then we go in details" After I gave my credit card he told me, he will be charging me $3.00 more to process my card. I told him he can leave my home, I will talk to Choice Home Warranty. He called his manager, manager asked him to waived my $3.00.Then he went upstairs to check my thermostat. Within 5 Minutes he came down and told me my thermostat is good, there are some dust around the thermostat needs cleaning. Then I... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Choice Home Warranty has been the best thing I could do for "peace of mind"! They are professional and efficient on all inquiries and claims.
When my subscription was coming to an expiration date they sent a "gentle" reminder rather than let it lapse-Any interactions with the personnel has been wonderful-easy to communicate with,sincere and extremely efficient . I would recommend this service to anyone!
Great service CHE they organized service next day schedule! They fix the dryer on one visit.
It was disappointing that the initial company cancelled last minute and then was a no show, however when we called to request a different company the representative on the phone was very helpful and supportive. The second company, Prodigy, was excellent. John was responsive, respectful and professional. He got the job done well and was very dependable.
I'm unable to make any comments or ratings at this time. The matter is still open, pending my sales claim. However, first of all, it took 2 days for a technician to evaluate my microwave. It took another 2 days to hear from Choice. I was disappointed that Choice would only give me $169 for an 1 year old microwave that is over $300 msp. I had declined this and waited another day to hear from Choice. Besides purchasing a new microwave, I had to pay $45 for the technician, and $59 for delivery. Now I'm told that my reimbursement can take up to 30 days. Why so long? If I was approved, why not send the check sooner? Bottom line is that not only did it cost me almost $400, I will also... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. Our records show that the funds were increased for you.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Never approves what needs to be fixed when it is actually natural wear and tear has denied me 3 times
The service man you sent out was very nice and so very intelligent. He would of been the one who fixed the washer, however the claim was denied.
You offered and I accepted the $299.00 you offered, however you know it will not buy a new washer. I am a retired lady on a fixed income and have no extra money to put towards a washer. Along with that I am disabled with a bad back. So here I am with no washer, a very bad back, and having to load cloths in and out of my car 4 times. Thank you.
I had problem with my heating system. Iam very pleased with the job . Thank you choice home warranty. Iam grateful that they responded and took care the problem I had with heating system well in this cold weather.
Central heating was inop. Appointment was made within 30 minutes of time claim was called in. Technician was at the house and repair completed in approximately 1 1/2 hours of the time I called Choice. Amazing!!
Technicians were prompt,neat,and solved the plumbing problem thar I had in my bathroom. Highly recommend this company!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.