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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,233 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11233 Customer Comments & Reviews
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The customer service of submission of my claim was excellent. I was contacted by the A C company less than 24 hours. Schedule appointment was provided right away.Very, very please with the service of the technician who repaired my AC
Able to accommodate my schedule. Fixed my dryer in no time. Very pleasant
My refrigerator went out Friday morning. I made the service call and was originally scheduled for Monday. Rapid Repair call me that afternoon and said he was in the area and could come shortly. That was good news to me as my food was unthawing. Del came to make the repair and he was professional, courteous and knowledgeable about the refrigerator. He diagnosed the problem quickly and repaired without guessing. Choice Home Warranty - Rapid Repair was an excellent choice.
I hesitated to provide this evaluation because final resolution has not occurred yet, and I wanted to give the company the benefit of the doubt before reporting. However, it is now four days after our claim was filed, and we have received zero communication from the company regarding the status of our claim. Even if the claim is eventually resolved in our favor, the company's actions up to this point speak volumes regarding their service policies and their concern for their customers. Our furnace began acting up four days ago. We filed a claim, and suggested two service companies in our local area who had previously done work for us. Choice did not contract with either of those... Read More
CHW was extremely responsive to my first request for service. The contractors that came were professional and skilled. I'm glad to refer CHW to my friends and family members. The peace of mind is invaluable.
This review is regarding my recent claim with CHW. i am not really sure if the failure point is CHW, or the technician. Regardless, the experience from a customer perspective is not good. On 2/25/19, I put in a claim to get my main pump fixed on my pool. Claim was assigned to technician, as it had been done before. Technician came out to report pump was faulty, and then submitted a claim for repair. They told me that the claim was not approved fully. No indication as to why, they just indicated CHW said they would not replace the same pump, but offered a lesser quality one. This obviously didn't make me happy. I called CS and spoke to Evita on 2/27. She was very nice. She stated... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
I couldn't award 5 starts only because parts are on order and the repair hasn't been completed. However the response was quick, the technician was professional, helpful, knowledgeable and kept us informed and we are confident that the repair will be completed to our satisfaction.
The technician you sent, was very polite, on time, and proffessional.
He was also respectful of my house and family.
I'm perplexed as to why a service provider cannot be paid at time of service when authorized prior to starting a service needed even though the consumer found a provider instead of waiting days for CHW to find one when it will take 30 days to receive a reimbursement to client. I have no problem with paying the service charge that is deducted from the bill but it seems unnecessary when/if the provider would have submitted a bill to CHW, it would have been paid in a more timely manner .
You have all the information with the authorization and would save days of waiting for the mail. Just a suggestion.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Courteous, efficient service. Technician was prepared and friendly. Explained everything he needed to do.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.