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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,237 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11237 Customer Comments & Reviews
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Within 24 hours of our request, Choice Warranty responded. A technician then called to schedule the visit. He was friendly, helpful and knowledgable. As result, he was able to resolve the problem with our washer, almost immediately.
We chose Choice Home Warranty because of the cost. We were not disappointed when one of our appliances needed to be repaired. They were very prompt and efficient in sending out a repair tech. He had the problem solved and the washer repaired. The only drawback was having to wait for the parts. It took 2 weeks because they were difficult to locate. Other than that, we have no complaints. Eventually the washer had to be replaced because it could no longer be repaired and we were compensated very quickly. I would definitely recommend this company to anyone who would like to have peace of mind knowing their whole house is taken care of.
Great people and service and a great price as well. Scheduling is quick and easy and the service people sent are always friendly and helpful.
I CALLED CHOICE TO LET THEM KNOW THAT I HAD A PROBLEM WITH MY LEAKING TOILET AND THEY WERE SUPER NICE AND AND DID A GREAT JOB IN GETTING SOMEONE OVER HERE TO FIX THE PROBLEM FOR ME. THE SERVICE MAN TIM AT BOHANNONS SERVICE WAS FANTASTIC. VERY HAPPY. THANKYOU CHOICE. NICK.
Tech. was polite and very helpful and fix my problem right away.
It was easy to present my claim to you and I appreciate your prompt response and service. Unfortunately, your contract does not cover the repairs needed to fix my air conditioner. I have, therefore, replaced it with a new unit using my own funds.
I had a washer that when out and I was told the best they could give me to replace the washer was 299 or I could decline the offer and they would have someone look at it again to replace the washer instead of taking a cash offer. The case manager still tried only offering me 350 but was then said the best he could do was 400. Because he seen one on eBay for that price. I asked him if he looked in my area and only replied about the one on eBay. So all he could do was give me 400 and I won’t get that for 20 days from today. So they lied about replacing items that go out they only low ball you so they don’t have to replace anything. When they get you as a customer they want their money right... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
I was not satisfyied because i needed for the technision to check under neath my home i
Even left the siding off to make it
Easier for him and he did not
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
THE TECHNICIAN WAS WONDERFUL. THE RESPONSE WAS DRAGGING BUT ONCE I CALLED A COUPLE TIMES, THEY APPROVED THE REPAIR.
Technician supposed to be there Wed night 5:15-8 PM Called 8:15 stating emergency. Our folks had to cancel an evening commitment waiting. We texted owner requesting for an eaarly AM appt Thursday then called to confirm at 9AM now he said would be there by 11 when he wasn't there texted again and he stated he would be there 1 -2:15. no show, folks had to again cancel plans. We called CHW and were told CHW would follow up. When CHW called no answer. We asked for the $45 fee be waived which CHW agreed to. CHW would assign another technician but by this time we did not to delay any further. CHW told us t let the technician know the fee was waived. He finally showed up at 5:15. He brought... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.