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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,245 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11245 Customer Comments & Reviews
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GREAT PROFESSIONAL RESULTS
I had a/c issues inside and out. Called in and nice person took my information and issued a service ticket. Followed by an email just minutes later to confirm. It took longer than expected to find a company in my area but they keep me in the loop through email and phone messages on the progress. The technician called and scheduled appointment within a narrow window (way better than waiting all day) 11am-3pm. The technician asked a series of questions, assessed the unit, fixed it and left within 75 minutes. Very cool and pleased right now.
It seems like one of the better service companies, but read your contract first. My first dealing was plumbing problems. I called for service on a toilet leak. They could not find anyone in my area. North Palm Beach County Florida. I had to make calls to plumbers to contact Choice. Two called me back and said no. Finally I found one that agreed with their payment. I had to pay the serviceman first and wait for my repayment from Choice, which did come quickly. After that I had another plumbing problem. This time I called the same plumbers back after waiting for two no shows from other Choice plumbers. That's when I found out that there is a limit of money that they will pay for... Read More
The work was very good but I had to spend 3 days without service and for me that meant without a kitchen sink. Also it would have been nice if everything was covered. I had to pay for 2 things that were not covered that were needed to be done
Claim was not assigned for 4 days, which is not in accordance with the agreement. Technician called 15 minutes before the end of their 4 hour window and said it could be another 5 hours. After reassigning the claim, the service was very good. This is my second claim. The company attempted to deny my claim because I did not follow the terms of the agreement. Ironic isn't it?
FANTASTIC AND TIMELY SERVICE! BOTH ELITE PLUMBING AND BOON APPLIANCE REPS WERE PROFESSIONAL AND KNEW EXACTLY HOW TO MAKE MY WASHER SPIN WATER OUT ALL CYCLES AND FIXED PROBLEM OF DISPOSAL LEAKING WATER ALL OVRR KITCHEN AND SLIW DRAINING IN KITCHEN UTILITY SINK AREA!
VERY PLEASED WITH CHOICE WARRANTY. RECOMMENDING YOU HIGHLY TO ALL OF OUR FRIENDS!!!
Ms Paula Walker
Worse company
Check what they did to me on order number 73893772
They made up reason for item failure differ from their tech report 😪😪👎🏿👎🏿🤭
So they won’t pay !!
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
The company doesn’t want to pay anything! They make up rules and conslusions. They differ from what the tech they sent gave them! It is the worse company ever?!!🤭🤭🤭😪😪👎🏿👎🏿👎🏿
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
I was very disappointed in the amount offered to me to replace my microwave. I had to aggressively negotiate with my claim advisor - I was told when purchasing the warranty that if an appliance could not be repaired, it would be replaced with an equivalent appliance. When the microwave stopped working, I reread my contract - there were no limits specified for the microwave. If I had accepted the first offer, I would have been out of pocket several hundred dollars. The advisor told me that I would be reimbursed the wholesale price of a microwave - that is unfair as I can't purchase at wholesale prices. Personally this was hard for me, as we have just suffered a family emergency. I was... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Thank you for your feedback Marta.
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
Our records show that your Case Manager has provided you with a satisfactory resolution.
CHW
The process was easy from start to finish and the settlement was fair.
Good response and fix the issue in time. appreciated their communication and response.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.