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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,248 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11248 Customer Comments & Reviews
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I called in for my garbage disposal leakage on Saturday morning. Choice called me back with a Monday appt. within 30min of my initial call.
The plumbing company called me two hours later to schedule the repair for the same day (Saturday). I gladly accepted them to come over and they replaced my disposable on site.
BEST service experience in the shortest amount of time EVER.
Got a new disposable within couple of hours of my initial call to Choice!!!
THANK YOU.
Processing the automated portion of the claim was easy and flawless. The repair person submitted the repair (I would not have that particular repair person in my home again, he talked about killing dogs the whole time here). The company reviewed his diagnosis and decided to replace the appliance (a Frigidaire Gallery 1.7 over the oven Microwave). Emailed me a cash offer 169.00 to replace. I declined the cash, wrote a lengthy explanation fully describing the features of current model and as to why that wouldn't begin to cover the replacement cost of new appliance. I received a phone call from a claims representative that explained to me that the company only pays an amount that is a... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
We where extremely pleased with the service. The TECH Services in time and know exactly what the Problem was.
The repairs of our washing machine went extremely well. Sol Hughes was well prepared, had the circuit board with him, and fixed the issue immediately. I highly recommend Capitan Appliance Repair.
I would highly rate the technician for his knowledge and expertise who came to fix our heating issue. In fact he identified an issue with our Nest thermostat settings which was programmed incorrectly from a source of heat pump instead of Gas for several years causing very high heating bills.
I’m very very happy with the service provided by Choice Warranty!!
Job well done!!!
Very prompt and quick - provided wonderful contractor who fixed a/c! Service just great from technician. Choice response very friendly and professional with prompt follow up
Upstairs A.C. quit working , called on ar Friday and on Saturday (the next day) a technician calls and says he will be there in 1 hour. Found the issue and fixed it that day.
I have been with American Home warranty for years and they been out 8 times to fix my dishwasher with 5 different techs , and finally made the decision that there's nothing they can do, and came up with a bs story that wouldn't allow them to stick to there promise to replace it.
Best move was to get rid of AHW and go with Choice Home Warranty.
Great service and great people!
They were on time...I didn’t believe my eyes when I got a message that the technician is available the same day.
That was a big surprise and was happy
Great experience, stress free claim I recommended to all my friends and family, thank you CHW!!!!!!
AC Contractor assigned to my claim did not show up at all on assigned day, did not answer his phone ever, and did not call me to notify me that he needed to reschedule the next day. Waited 3 hours and 58 minutes on my Saturday before he finally showed up. Choice warranty claim people uncaring and unhelpful, said they could assign another contractor if I would like, told me I could call a company of my choice if I wanted but that I would be responsible to pay the bill, Not at all professional. I recommend that people put their money aside that they pay for this useless service and pay a reputable professional contractor themselves.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.