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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,248 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11248 Customer Comments & Reviews
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Technician was VERY RUDE would not let you complete your sentence. Toliet still not fix and DO NOT KNOW THE PROBLEM. I am paid for a year and CAN NOT GET MY TOLIET FIX. MY $60.00 FLUSHED BUT NOT MY TOLIET.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Excellent job. Great sense of urgency. My A/C was repaired the day after reported , even though it was Sunday.
Representatives were very courteous & attentive to our needs. Received fast knowledgeable service. David & Kelly withBOONE PLUMBING Services were not only quick at responding but found & repaired the problem immediately. They were very knowledgeable & professional. Thanks.
Would give no stars if allowed. The first technician never showed and did not return my calls. The next scheduled appointment was made for mother’s day; fortunately the technician recognized this and move the date up. This technician understood that this issue was related to normal water and tear and the age of the appliance (25 years). However Choice Warranty has a clause that says doors and frames on a microwave aren’t part of what’s required to make a microwave work. So claim denied. And according to the claim person she was vested with all authority to conclude the transaction at the authorization of the Presdand CEO, and therefore had no supervisior or anyone in authority over... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
I am so impressed with how CHW dispatched a technician for my repairs and how fast they made sure my appliances was up and running in no time. Thank you CHW because I will continue to recommend you to family and friends.
My Air condition broke and I called the choice home warranty . Technician attended and identified that the condenser fan motor is faulty. After that there were no information . Status of claim indicated repair has been approved . After 5 days technician called me and said I have call carrier air conditioning company and the part is still under company warranty. I have no clue where to contact . After a lot of internet research figured out that only licenses professional HVAC company can claim the part . Individual people cannot claim the part from the carrier company . Home choice warranty was called and informed about this , but they could not help me in anyways in obtaining the part .... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
A onetime free service call fee has been placed onto your policy, in anticipation that your next experience with Choice Home Warranty meets your expectations.
This was a very pleasant experience everything went perfectly the initial call went through quickly the repair company was dispatched ASAP and
responded as scheduled. The repairman promptly located the problem got your approval and executed the necessary repairs. This whole experience went through flawlessly. I will recommend Choice Home Warranty to all my friends.
Nothing is ever covered! Every time I place an order you all send back read on the policy.... I’ve never had this much push back from a warranty company. I will not renew or refer you all.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your policy, our records show that the majority of your claims have been covered. Please contact us at respond
Please send your specific concerns and policy/claim number to respond@choicehomewarranty.com. In the subject line, please advise “Consumer Advocate Reviewer”
Service man showed up in a timely manner but we had to wait a week for a motor and when he came to install it ( over 4 hours ), he found that he needed 2 pulleys to complete the repair but needed authorization to get the parts. With the weekend we will have to wait till Monday (hopefully) to complete the repair. The claim was submitted on May 6 and we still have no dryer
I have a 17 year old air conditioner that is leaking freon. Never used a home warranty before. Didn't think it would pay off. WRONG!! I submitted a claim and in no time I was talking to Nick with Chesterfield mechanical heat and air. He came and checked my system out. The same day I called!! Almost 7:00pm. Besides being thorough and professional, he was a really nice guy. The next morning he submitted an itemized list of repairs to Choice. It was approved. The same day it was submitted!! So; in less than 24 hours, I called Choice home warranty with a claim; Nick from Chesterfield mechanical came out, checked the system, sent in a list of necessary repairs, and it was approved. Good grief!!... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.