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Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,314 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11314 Customer Comments & Reviews
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When I called to report a problem with an appliance, the response was prompt and I received an email message about local service agency calling to set up an appointment for repair. Within a couple of days, the repair was done and the appliance is working as it should be. Thank you for the prompt service.
This is an amazing company. I used the services 2 times and each time I called and as soon as I hung up the phone, there is an email in my in box with the name and phone number of a company As to the date and time of my appointment. This is unheard of. I had a company prior to this one and it’s like pulling teeth to get an appointment for them to come fix the problem. I am very happy with Choice.
I will never buy home warranty again. Through my experience with Choice I learned that most companies like them are only covering worst case scenarios that aren't caused by you. If you read the warranty, failure in the appliance or unit must not be because of the failure to maintain the appliance or unit. Through Choice's experiences, any damage to appliance or unit that's a result of manufacture defect or improper usage will be written in fine print in the warranty. With all this said or done, most appliance or units without defect and properly maintained will last you longer than the warranty period they offer. Essentially what consumers like us are doing are giving away free money... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Horrible experience. The authorization department will find any reason to deny your claim. My heating system is leaking CO2 which poses imminent danger to myself and my family. We can go to sleep and never wake up again. They have denied my claim to replace the furnace.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, i show our Consumer Advocate will contact you directly to further address your concerns.
Great company gets the job done fast no matter what the issue is they starting on getting it resolved within a 24 hour timeline most of the time within 8 hours an appointment is set
Completing the claim was easy and someone was scheduled to come the next day. Unfortunately the company didn’t show up and I had to reschedule and take off another day of work.
This was my first service call. It was handled promptly and service was scheduled quickly. The technician called to confirm and call, again, the day of service. he was on time and diagnosed my problem within minutes. He was thorough and professional and cleaned up after the job. Great experience.
The response time is quick and service people are very professional and friendly.
The young man from Alamo Air and Heat came at 1:35 and went to work right away and was finished in an hours time with our air conditioner working and we paid our trip fee of $45 and he left. He was very nice to work with and was very well versed in his knowledge of the problem. He changed the capasitor and that was the problem. Thanks again for such quick service.
Technition took the time to explain the problem during repair which I feel was very helpful
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.