Promoted
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,322 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11322 Customer Comments & Reviews
Loading Reviews ...
I sent an e-mail addressing your denial of the claim for a "Pop Up"
related to the sink plumbing together with pictures and never received
a response. As I mentioned in the e-mail, I can't imagine people without the pop-up drain in the bathroom sinks...like the pop-up in the your tub/shower!
It is absurd, and I will not renew per lack of response to my e-mail.
Sheila Battistello
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Upon review of your specific claim, the failure that occurred to your unit, is not âIncludedâ in accordance with the terms and conditions of our policy. Although this type of failure wasnât covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit www.choicehomewarranty.com where you can place a claim online.
CHW
The Tech was prompt, very professional & diligent in identifying the problem. Iâm telling everyone I know about the great service provided. Iâm very pleased with the service thus far.
Last June I bought my first home. Itâs a fixer upper but seemed to be a great deal. But I was told to always have some sort of Warranty for those unseen issues that my accrue. Well ever thing was ok so I thought till I left town due to death in family. I always shut the water off when gone lm gone to keep ppl from using it. Came back this time to leaks everywheređ€ŠđŸââïž When I turned water back on. So I contacted Choice they sent out HUGHEYâS PLUMBING to assess the issues. Thru them I learned the broker I thought I had a great deal with got me. Everything was in wrong. Although CHOICE said they CAN NOT WARRANTY (repair) IMPROPER WORKMANSHIP I AT LEAST KNOW I HAVE BEEN HAD AND WHAT NEEDS TO... Read More
I had a hard time understanding your agent. Their English was not up to par. spoke too fast and not clear. They had a hard time understanding what I was trying to tell them about the problem.
When you talk to the sales team and finalize the contract and pricing, they take your credit card details, charges your card. Scary thing starts here, you get an email with the contract details:?your service fee is more than what is promised by the sales person and the length of contract is also different. Be aware of this dirty practices.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your policy, our records show that we were able to address all of your concerns to your satisfaction.
Your company SUCKS, you have a bunch of LYING associates that donât have the paying customer in mind. Because of your SLACK employees a simple problem has turned into a complete headache for me and my family after waiting on your company with numerous calls to you it took 5 weeks and a hole in my floor that you denied my claim when the tech clearly stated it could have been avoided if you had responded better. Then call back again and spoke to a supervisor that lied told me I would hear from someone from the appeal department in 4-6 hours and receive an email with their direct contact information as I will be speaking with one person and itâs 2 days later and I havenât heard from anyone... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise âConsumer Advocate Reviewerâ
Choice Home Warranty did not follow through on fulfillment of contract to fix the problem. Made up some lame excuse to deny coverage. We did everything possible showing all documentation and due diligence but still not enough. The service technician came out and verified the furnace was not working, with no parts available. Choice Home Warranty literally leaving us to freeze in winter and not fix our furnace. Completly dissappointed with them and looking forward to contacting Better Business Bureau and letting everyone know what they stand for.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise âConsumer Advocate Reviewerâ
Choice Home Warranty is very quick to respond to my issues and resolution to any home warranty needs that I have called about.
I appreciate the customer service and outstanding service.
Neil you lied to me. your company only pays up to $1400.00. then if we collect we are charged for the whole year not for the monthly payments that i signed up for. SCAMMER FRAUD.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Great service! Quick and efficient. will use again next time. company sent out was very courteous
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.