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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,448 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11448 Customer Comments & Reviews
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Called in 28 January 2022 about commodes leaking and it took 10 days to get plumber out here. The plumber did text me on/ about 3 February 2022 and changed appointment to 7 February 2022 never did hear from phone calls put in. Work was completed on 7 February 2022 but 10 days to us is a little too long.
Service great just disappointed of the allotment on replacement cost only gave me 30% on new model never saw the fine print replacement cost is prorated
This technician went above and beyond to make sure my issue was fixed correctly. I had submitted a claim for this same issue two months ago but the technician at that time installed the wrong part which broke last week. Choice, because of their strict policies, refused to pay for a new part. This technician wanted to do the right thing to make sure it was fixed correctly and he paid for the part himself. I understand the rules and policies in place for your company but your decision to let my shower go unfixed because of an incompetent technician, has left a negative review in my mind and I will not be renewing my policy with Choice. The technician, however, will have my business moving... Read More
We just recently selected Choice Home Warranty to take care of problems with our appliances, plumbing, electrical system, A/C, and our pool equipment. This is the first time we have used this type of service and we reviewed several of the highest rated companies. We feel that Choice was the right choice for us. The representatives we talked to were very courteous and explained how their program worked. They also answered all of our questions. The program we selected covers everything we wanted and the price was very reasonable.
We have not had an occasion to to use their service yet, but believe they will do a great job when we need them.
S&J was on time, professional and flexible. Gabriel had to be flexible because when he called CHW regarding my claim on Saturday no one answered the phone. So he fit me in on Monday though he had other clients. He did a good job changing out the bathroom faucet, even cleaning up behind himself. Should I have other plumbing issues I would prefer this contractor. Regards
Daniel was awesome! He tried very hard to provide the best coverage and price for my needs. I will definitely recommend him and Choice to my friends and family. Best, Debra Gilbreath
I have had Choice Haome Warranty since 2015 and have had to use them only a few times. However, when I needed them it was at full speed. They have noe er hessitated to take my calls very serious and have an appointment set up for me very quickly. Great Company. I will renew with them, no other choice for me. Highly recommend them to all.
My husband and I just joined Choice Home Warranty. Nathan was very knowledgeable, helpful and patient as I left him holding while I shared
information with my husband. We currently have a plan elsewhere that
we're not happy with. This new (price locked-in) 3 year plan offers so much more and will save us a little over $1,000.00 during the 3 year period. The
rate for service calls is considerably lower too.
Waiting on outcome of this problem as our first submission was denied due to loop hole
Nothing has been acomplished in a week . This time I am not happy . An Appointment was scheduled the person did not show or call . I still have my problem . Not happy that I have to pay out of pocket and get my money back in a month . You need to get a technician to do this work . There are very many Technicians all around me . Please take care of my problem .
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.