Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11111 Customer Comments & Reviews
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I've called about three time over the past two years, each time I'm treated as customer #1. There's been no problem getting a tech out to resolve my problem. I would give Choice a A+ rating.
Im very very much pleased with the Service provided on helping me get my service issues worked out
Thanks for the friendliness and courtesy for I believe that's a job well done
Sign : Mr. Alton Ashford and Gladys Ashford
Response to request was timely and service rep was willing to work with our time schedule. Repairs are being done as quickly as parts were asertian. Overall well done
I called on a Saturday that we had a plumbing problem. They advised to wait for a call from the plumber and gave me their name and number. Within ten minutes the plumber called and scheduled time to repair the problem. The repairman called a few times to say when they would arrive and there they were.Took great care with our basement carpeting.......a wonderful experience.
Marilyn Grindley
Terrible local service vendors in northern New Jersey on its rolls. The dispatcher of service provider isn't helpful either, complaints of no response from selected provider often go unanswered. They misinterpret the legal terms of the contract and are in breach of this agreement by refusing to be responsible for a broken dishwasher which has two broken parts, falsely attributing the breaking of the second part as a secondary damage caused by the breakdown of the first part. Extremely unprofessional behavior.
Easy to deal with and always helpful.
This Company has been fined, by the Court in New Jersey, a quarter million dollars. They are really due no stars above. You'd better see the write up on BBB's site before you get involved.
I had surgery 1/12. Up to that point, I had hot water, but when I tried to wash up in the sink 1/16, the water was cold. They sent a technician the next day. He drove up in a car, told me I had a bad pressure release valve, asked where was the nearest hardware store, left to get the part, returned after a long while, put the part in and left. My aide came on 1/20 to help me with a shower. We let the water run and run and it never got hot. I called the CHW office and reported it. They said they would put in a work order but that it would probably be Monday before anyone would act on it. It is now Tuesday 1/24. Today, I was told that the contractor didn't get the work order until late... Read More
From all providers we worked with for repairs, all said Choice is the worst warranty company they've worked with. They are notorious for denying claims. Carefully read through the contract for inclusions and exclusion - but unfortunately, the average home owner would not understand some caveats... for example, in regard to plumbing coverages: replacement of valves for shower/tub included, however the cartridge (which is a part of the valve) is NOT covered. In regard to the dishwasher. They decide it ultimately cost more than a replacement to fix it so opted to send us a check. Their replacement cost did not take into account width or height of our unit. They looked at builder's... Read More
I had a plumbing problem that was not covered under the warranty and they help cover part of the cost even though they did not have to.
Top Rated
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Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.