Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11125 Customer Comments & Reviews
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Choice customer service was great and quick to respond. The air conditioning technician that came out from Fusion was prompt, courteous, and explained what he was doing.
I have enjoyed the positive way I was treated during our issue with our washing machine . The technician who came was courteous and prompt. Thank you for your handling it so promptly.
Choice Warranty has yet to disappoint. Professional, timely, no hassle. Thank you for making my life easier
Worst Company I ever dealt with.
2 Claims one for a washer that died and they paid out 250 bucks when their plumber told them it needed to be replaced (replacement cost was 550)
Then hot water heater was leaking. They screwed around with a plumber for a week all the while my family and I did not have hot water (this was in winter) then after a week told me they do not cover leaking hot water heaters!!!
Never use these people
two recent problems that were handled fast and professionally.
Service call and follow up were done very efficiently.
Repair service was carried out in a very professional way.
Highly recommended
I have had to call twice for service. Both times the response was very good. Contractor was very respectful and repaired my toilet with all the necessary parts promptly.
Our well pump went out; we were without water and had company coming.! My husband did all he was able to do without special equipment. I called Choice and put in the claim. They had a contractor call us right away but the contractor couldn't get to us for two more days. .. Neighbors recommended a company who gave top priority to people without water so we called them. Choice had us call for an authorization which the company did, and that company came out EARLY the next morning and had it replaced by 11 a.m. BLESS THEM and CHOICe! CHOICE HAS AGREED TO HONOR THEIR CONTRACT AND ARE GOING TO REIMBURSE US $500 OF THE TOTAL BILL AS STATED IN THE CONTRACT FOR CUSTOMERS WHO CHOOSE THEIR... Read More
I went with them after having american home shield. The pricing sounded great... Don't be fooled. When my a/c went out, they decided to give me $250 ( which i've never collected by the way) for a $4000 replacement 1.5 ton a/c unit. They sent out a company that stayed on hold with them for 2 hours and gave up. That company wouldn't even come back to my home. They they sent out another company whose tech had his license 2 for 2 weeks and he never opened up the unit. He told them a lie and they believed it.. When i wanted someone else to come out, they refused and told me that i had to pay for my own tech to come out.. I did and the guy ( whom i trust) siad the unit was trashed and the... Read More
I had an AC breakdown at my home. Within 24 hours, a repair person was at my home to make the repair. I was very pleased (since I live in Texas) with the quick service response. Unfortunately, within 12 hours it was not working again and this was Friday night at 10PM. We made the mistake of calling the repair tech instead of calling CHW directly. After multiple texts and phone calls, we did not hear back from the repair tech until Monday morning. He came and said that another part had broken and we would have to call CHW to file another claim. We called CHW to let them know that the AC was not repaired fully on the first visit and we needed another visit to fix it since it was still... Read More
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Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.