Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11128 Customer Comments & Reviews
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Service was above the expectations!
Very professional, friendly and honest.
I was satisfied with the service end result even though it took some time to get it finished.
I am new to Choice Home Warranty (CHW) since May 2017. I have been very pleased with the customer service as well as the service companies CHW has sent out to work on my appliances. CHW has very reasonable Premiums as well as Service Fees and they have replaced or repaired the items I have submitted for claims.
Very satisfied with this company has been there when we needed them. Thank you.
I was pleased with the prompt and professional service that was demonstrated yesterday.
keep up the good work!!
David Cowan
My experience with CHW has been great. Every time I have contacted the company they have been very helpful and professional. However, my experience with the technician has been poor. I am still waiting for my pool pump to be fixed. I called yesterday for an update and he told me he would call me back last evening. I've not heard back from him.
I had a very good positive first experience. My claim was handled quickly and the situation was handled without delay. Everyone involved was courteous and very helpful.
I joined CHW a couple of months ago from American Home Shield. So far the customer service and the serviceman have been very professional and knowledgeable. My yearly rate decreased by $200+ dollars. I am very pleased with the wrong call I made to them thinking it was AHS trying to renew my warranty. :)
My contract stated if they were to replace instead of repair my dryer they would compensate the same quality dryer not necessarily the same brand. what they failed to add was that the dollar amount would not be the same cost it would actually take to replace set appliance. Our dryer was top of the line and even a no name brand would cost minimum of $575 for the same capacity we had. Choice would only give us $350. We have decided to go with a different warranty company that is willing to replace same brands and quality appliances even if service charges are more.
I have tried to get my AC repaired for over a month. They kept sending emails and phone calls for AC companies to do the repair and 6 companies they sent tp me refused to work with CHW. Two companies returned my call and said they never heard or were affiliated with CHW. The last company they sent to me never showed up on the scheduled date. hey called that night and said the tech would arrive Saturday morning; and never showed up. I called CHW and they were able to contact the tech company. The owner said he would get there today. He showed up at 8:45 PM Saturday night. He did no test just took pictures of the outside compressor and the inside unit. He then sent the pics to his... Read More
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Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.