Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11129 Customer Comments & Reviews
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I am very pleased with Choice Home Warranty coverage. Whenever I file a claim they always answer me the next day at the latest (even if it is a weekend) and most times the same day. They send me the information on who will be handling my claim and I am able to set up an appointment with the technician very quickly. I have had other coverages in the past and waited a long time for someone to come and then had to wait weeks for the parts to arrived. I have never had any issues with any of Choice Home Warranty technicians. I would highly recommend them to anyone needing coverage. They also pay quickly when the appliance cannot be fixed.
I as a widow, was very concerned about what I wield do if my appliances and other things in my house started breaking down, so I bought your program. A few months later, my refrigerator did break down. When I called, I talked to a very sweet woman who helped me right away. A repair man, who was so very nice and helpful came out to fix it. He got it running but needed to order two parts to keep it running. I was told that they no longer make those parts, so in 30 days, this company is sending me a check for $380.00 to purchase a new refrigerator. I know that is not enough to buy a new one, but it will help me get one that I will need. Thank you Choice Home Warranty for you speedy... Read More
The management team was very understanding of our issue with the air conditioner, and even though our problem wasn't covered, they still were able to provide me with a payment made out to me because of our loyal service!
The service technician was prompt, Courteous, diagnosed the problem and fixed it within a reasonable time
Choice Home Warranty is by far the most disreputable company I've ever had the displeasure to work with. After purchasing their service based on the positive feedback on this site, I submitted my first claim and quickly realized what an awful mistake I'd made. I got the run around from the "certified technician" who either lied to me or lied to CHW which resulted in a claim denial. When I called in to discuss the problem with CHW, I was rudely bounced to four different "customer service" people. They tried to talk me out of the claim and tried to talk me out of cancelling the service when I'd had enough of their B*. They refused to refund my full purchase price and made it all my... Read More
Filing a claim online is easy and getting an acknowledgement of your claim within a few minutes is great. I filed a claim on Sunday afternoon and was assigned a technician that same afternoon. The technician came out Monday morning, diagnosed the problem and sent the information to Choice for approval. It was approved on Tuesday; the contractor came back first thing Wednesday morning and by 11:00 am on Wednesday my AC is working again! The company that was assigned, Fast Lane Mechanical, was awesome. They were very professional, explained the problem, and the process for approval and then installation. So glad I had Choice to take care of the problem quickly so I did not have to... Read More
Filing a claim online is easy and getting an acknowledgement of your claim within a few minutes is great. I filed a claim on Sunday afternoon and was assigned a technician that same afternoon. The technician came out Monday morning, diagnosed the problem and sent the information to Choice for approval. It was approved on Tuesday; the contractor came back first thing Wednesday morning and by 11:00 am on Wednesday my AC is working again! The company that was assigned, Fast Lane Mechanical, was awesome. They were very professional, explained the problem, and the process for approval and then installation. So glad I had Choice to take care of the problem quickly so I did not have to... Read More
We have had Choice Home Warranty for over a year. About two weeks ago our microwave stopped working so we called Choice Home Warranty and received a prompt response from both the company and the repairman. It was determined by Choice Home Warranty that it would be better to replace our microwave rather than fix it and that they would mail a check to us in the next 30 days. When we began to look at replacing the same model and make as our old microwave we found that it was going to cost about $100.00 more than what Choice Home Warranty had quoted. And when we called back they said that was the way it was done and that they took and average of several brands and gave you that average.... Read More
On my claim regarding my air conditioner, ReDo appliance was dispatched to handle the problem. I received a call from the Company within 2 hours of submitting my claim. An appointment was set for the next day. The technician called to advise he was enroute. He arrived, checked the unit, corrected the problem.This company had been dispatched before, and I must say I am very satisfied with the work they have done for me thus far, in fact I am using them for another problem that has occured with my refrigerator, as it is a leak, a problem which choice does not cover.
Great response. Very good service. Would recommend anytime.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.