American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Please read the fine print. I was forced to accept the offer by the approved company to replace a water heater. That company wanted to charge me $75 extra for a relief valve that comes installed in the water heater from the factory. I was forced to accept their offer or accept AHS "buy-out". Their buy-out covered the wholesale cost of the heater plus a few copper fittings and sales tax. I was stuck paying another contractor $800 (over what AHS gave me) to cover his labor, overhead and profit. I had NO alternative; they gave me no alternative as they said that the check they sent me covered the wholesale cost of the tank and labor. I cancelled the policy.
American Home Shield- Rip off..Terrible Service, They send contractors who damaged my Apliances and when I ask to correct it, No response. They keep taking money but not providing Service ,,No Response
Worst home warranty company imaginable!! I was so disappointed with the service provided. Every single time I called, I was put on hold for at least 20 minutes before someone answering. Then when I finally talked to someone, they were rude and not helpful. I asked to speak to a manager several times because the staff were so unprofessional and they would only take my number and promise a call back. I never received a call back! My parents got involved because of all the stress this was causing and they were in shock of how hard it was to just reach someone on the phone. Then, when I finally spoke to someone who would send a company out, I was scammed by the company. I had a water leak and... Read More
This was a plumbing problem. The contractor assigned by American Home Shield, Quality Plumbing, was a nightmare. They had to be called back five times, and I am still having problems. First of all, the office is 215 miles away. I live in Ft. Lauderdale. There are hundreds of local plumbers, including several dozen with 24/7 service. On the fourth visit, the plumber made a "mistake" and created a leak in the shower (2 buckets of water an hour). I was unable to get them to return for four days. My water bill is going to be very high. I called American Home Shield five times. I called the plumbing firm six times. The plumber in this area is only available three days a week. But on two of... Read More
good solid company
We got this warranty with our home purchase and have tried to contact them twice for service and have never even gotten a email or anything from them to get things done very dissatisfied with this company and I will be finding a different company to take over my home very soon not a way to treat a new costomer very very bad service
After many years using AHS, their customer service and the vendors they use in Los Angeles have become just terrible. Twice now in a row they have sent out incompetent, arrogant and unhelpful service techinicians who in both cases misdiagnosed the problem, argued with me, charged me double the service fee when I insisted they have someone different look at it, and then FINALLY fix it after nearly two weeks, without apology, with major attitude and a lot of stress. I'm done with them. :(
We have been using American Home Shield for 3 years now. We have had a plumbing issue, an electrical issue, an air conditioning issue, and most recently a second plumbing issue that have occurred over this period of time. The contractors have contacted us in a timely fashion, they've been expedient, and we've been most pleased each time. The air conditioning issue happened last summer and took four visits to resolve. American Home Shield was most helpful during this time, and the contractor stayed with the issue until they got to the root of it - including working us into their schedule and coming by after their workday technically ended. We were in constant contact with American Home... Read More
When I contracted for this I was not sure of what I would really be getting. Well...myfears were for naught. AMS was exceptional in their service. The repairs were made quickly and to my complete satisfaction.
I endorse them whole heartedly.
We started with AHS when we bought this house in June 2004. Only once have I had an issue - they kept sending someone from Sears to repair a dishwasher from Sears. Finally, I told them to send somebody else. They did and HE got it fixed. For our plumbing problems (including appliances), they use a particular company and I love them. In fact, the same guy usually comes out. We are not DIY people so I rely on AHS.
Yes, the prices and deductibles have gone up, but tell me something that hasn't gone up.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
