American Home Shield Review
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4,139 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4139 Customer Comments & Reviews
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I gave 3 stars due to the fact it took over a month to get our refrigerator fixed. After the 1st service we informed the service vendor not only was the water and ice maker still not working, but the temp for both refrigerator and freezer stayed on warm. We followed further instructions, nothing. They referred us to a plumber, which I was not aware of causing further delay. I called AHS, found out about the referral and ask what does a plumber have to do with the appliances's temp? Regardless of what I said they insisted that the oriiginal service vendor referred us and must know something we didn't. I could not budge them to reconsider the referral. Plumber came, could not fix issue... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello MJ. I sincerely apologize for the length of time that it took to resolve this matter. I do appreciate you bringing this situation to our attention. Should you need any further assistance, please provide your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
I appreciate the value, however, it can take a long time for service providers to respond. 3 to 4 days with no a/c or water is too long! I recently paid out od pocket for a plumber because I couldn't wait, no one even contacted me from AHS for 3 days after my request!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Emily, Thanks for appreciating the value of your services and I certainly apologize for the inconveniences that you have experienced as a customer. If there is an issue that we can help you with please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
American home shield has been with us through thick and thin. Two pool pumps, plus major plumbing on the pool equipment, not to mention the new pool heater Rheem no less. Two refrigerated air coolers, microwave repair, refrigerator repair, washer and dryer repair, plus dishwasher repairs. Plus fixing the 1984 heater unit. Works like a charm. They have fixed toilets, broken outside water spigots, and replaced numerous parts on water heaters, not to mention completely rebuilding a fancy gas fireplace unit in the bedroom. They have saved us thousands of dollars out of pocket and are always there whenever I call. Love the people they send out and they even let me follow them around and... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks so much for the wonderful feedback Keith. Happy to hear that you are enjoying your services.
Most recent repair of AC was just like all the other service requests...prompt, courteous, with the customers needs in mind. They arranged for quick service on my AC. Good thing as it was 118 degrees.
I've had other home warranty companies, but AHS is by far the best!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We genuinely appreciate it Tom, and we're glad to hear that you are happy with your services. Thanks
Had a water heater go out. Paid the $100 fee to have a company come and take a look. End result was paying an additional $500 to have it installed. They told me the new water heaters are different sized than the old. It was! A whole whopping 1/2 inch shorter! The new piping installed could be purchased at Home Depot for $20 or less, but they charged me $500. Not cool, as I could have purchased a new water heater for about the same, and isn't that what I'm paying insurance for???
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Russ, I am sorry about this situation regarding water heater. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you concerning this issue. Thanks
I used AHS for 14 years. The service was good - responsive. However, the equipment (a/c) that was put in several years ago was not as efficient as we would have liked. I wish that AHS would have said, this is how much we will spend on your unit replacement and if you wanted to upgrade, here is what we can do. Since then, I have had to replace one fairly new unit and the older one. I no longer need the service. The service met the needs of what we purchased for - nothing more.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Greg. Your feedback is important and we will use it to improve our products and services. We thank you for sharing your experience regarding your services with us.
My refrigerator had to be replaced . My claim was resolved quickly and efficiently. My only complaint is the AHS wanted to give me a black or white refrigerator when mine was stainless steel. Offering mismatched appliances is ridiculous. I got a better appliance replacing the item myself and getting a reimbursement.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the valuable feedback Tony.
American home shield is johnny on the spot ( you can contact them via phone or internet easily) whenthey selling a warranty. HOWEVER, once you are under contract the customer service is the abysmal at best!!!!!!! For starters I was locked out of my online account. When I would attempt to reset it via online; the procedures didn't work. I called for two days on six different occasions trying to speak to someone following the phone prompts. Three of the times, I was on hold for over 45 min -1 hr; subsequently just hanging up in frustration. Finally I called the SALES PROMPT on the phone and was able to speak to a sales associate in 30 sec!!!!!! However, because I wasn't buying a new policy,... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Delton, I apologize for this issue. We aim to provide the best customer service experience for our customers. If send your information to us at social@ahslink.com, attention, "Consumers Advocate", we will certainly reach out to you concerning this matter. Thanks
Great device provided for the smallest/routine to emergency calls. AHS is always accessible and ready to provide service! Keep up the great work!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Leslie. We are delighted to hear that you are satisfied with your services. Great feedback.
Love this company - I've used them for 3 different homes in both IL and MN and they have always come through for me. If the appliance/item cannot be fixed it has been replaced (approved quickly by AHS) and the different service providers have been great.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Jo Ann. We aim to please our customers.
Top Rated
Our Partner
Labor Day Sale: 50% OFF Select Plans!
- Home Warranty Plans Starting at $29.99 a Mo
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
