American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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My review of one star is based on the need for American home sheild to hold their vendors to a higher standard regarding timeliness and quality of work for members. I have had several vendors with horrible customer service and lack of experience in their field . I have waited 3 weeks for a response on my HVAC system replacement in the hot month of August and in December of this year waited a month for a completion of my hot water heater replacement . There is a need for process improvement within the company regarding the relationship with the vendors and how the operate with the members of American home shield .
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Crystal, Please provide your contract information to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
I have been without a dryer for over a month now and waited on hold yesterday for 20 minutes then the call was disconnected. Only for me to call back and wait on hold for over an hour. The CS I spoke with was very nice and seemed to be as helpful as possible but there still is no resolution and I haven't received a call/email from the applicance company or American Home Shield.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marla, We apologize for the wait time and the issues that you have experienced concerning the appliance. If you can provide your contract information or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks
This is by far the WORST home warranty company I've ever used. I was without a fridge for 3 weeks. Parts were ordered and arrived on time but the repair company kept delaying. I didn't have working AC for over a week in Texas, in the hottest time of the year. There have been multiple screw ups including using unqualified, poorly trained employees/contractors, inability to follow your own policies, no regard for requests as to which number to call (despite it being requested multiple times), poor work, and the inability to ever make contact with management. I have spent over 8 hours on the phone trying to get my repairs completed in the last week alone. Hold times are insane. I'm amazed... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brina, We would like to follow up with you concerning the matter that you have made us aware of. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
Just spent a half hour on hold with their customer service. Someone answered, asked me to hold, and transferred me back to the starting automated menu. 10/10 would not use these crooks.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Jonathan, I apologize for the wait time. If you need assistance regarding your services, please email your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
Great and fast customer service and repair.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Douglass. Thanks.
I have never had a problem with American home shield. I'm very happy with their service. When their phone lines are too busy (since they are very popular), I have the ability to log on through my computer or smart phone. I'm thankful for their service, their contractors that come out and do the work, and that they are willing to provide me a service contract even though I live in a small condo. Thank you AHS!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are pleased that you are happy with your services Joanne. Thanks for the feedback.
I had discontinued this service after experiencing a 3 and 1/2 week delay in the installation of an A/C condenser fan last year and the denial of a chlorine tank pump (same as a spa) for my home water unit. After repeated attempts at getting me to re-sign, they gave me a deal I found attractive. The agent's argument that significant changes had been made to expedite service in rural areas where I live. The condenser fan, once again failed! And, may I add, it was a Friday, mid-July, in central Florida! I used the web service as to not get hung up on a phone call. I had a repair service assigned in relatively short order. The appointment was confirmed on a SUNDAY by the repair company and... Read More
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
We are so glad to have you back David! Thank you for giving us a second chance to Sheild you from costly repairs!
The recent service call was handled, in a reasonable amount of time and the issues were corrected as per our agreement.
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Tom, that is so great to hear! We are glad you had a satisfactory experience in allowing us to be your Shield.
Cost me $4519 to replace AC. Their technician was from out of town and told me over $2000 to repair and suggested replacement. My tech said he doubted they could even get a new coil as the AC was 1984. I had my tech replace. Faxed my paid receipt and AHS mailed me a rejection saying couldn't read it. UPS faxed it and copied yellow carbon onto white, tested it and said it was fine. It was hand written but legible. In any case the name and phone number of my AC company was typed in oversized font so all they had to do was call to verify. They deliberately slow down the process by snail mailing your rejection, denying you phone number of the department that rejects you, refuse to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carmine, We would like to look into this matter. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
The most horrible service experience one can experience. Air conditioning service call was made on August 7, the first service tech comes and says oh we don't work on systems that have Nest Thermostats. He leaves. Two days later another tech shows up, says the compressor is bad, he has to have his supervisor come two more days later to verify that the compressor is bad. Somehow then they proceed to tell me that my coil has a leak, it would cost $1200 to replace the freon. They suggest to upgrade the system, I asked for a quote, 10 days later still have not heard from anyone. If I was rating them I would rate them Negative 10 stars.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Fred, Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
