American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
I’ve been with this company for a long time. I called about my washer and dryer and received prompt and professional service. A need arose for service for my air conditioning system. The company chosen was subpar at best. The tech reeked and made my unit run even worse than before he arrived. His sole purpose was upselling his services. He wanted to sell me more Freon, which I knew I didn’t need. I threw him out of my house. I left a message on the website stating how horrible the service was. No one ever responded. Now my fridge is on the blink. Now I find out nothing is covered but the box; none of the critical components. The assigned contractor never called. I turned in the... Read More
AMS contracts with companies that are substandard. I called for service on my pool heater and was referred to a company that had terrible reviews. The pool technician advised me that he was ordering parts needed and would be back to repair the main board. Later the pool company rejected my claim and notified AMS that my sprinklers had caused this damage. I don't even have sprinklers in that area!! The technician never asked to turn my sprinklers on or he would have seen that there were none covering the area that my equipment is in. This was obviously fake details that the pool company owner added in so they wouldn't have to repair the main board due to cost. I see other reviews... Read More
I have been paying the contract fee of $40 per month for a while now ( about 18months ) , and had to use the service for the first time today . AWFUL experience . The first contractor could not be with me for 10 days , called AHS they arranged for someone else - slightly better but 5 days . Bare in mind the service charge is $125 regardless . I need service today - leaky toilet is not pleasant and with guests/family arriving from out of town for my sons upcoming wedding this weekend I need to get this fixed ASAP . I asked the contractor how much it would be to get service today - outside of AHS he quoted me $180 . So for just over an months payment extra I can get service... Read More
Very disappointed. Paid in for almost 3 years, made a claim 8/31/18 and was denied immediately because repairman used word APPEARS to have been a power surge. Nothing else in my home was affected. When the repair man then said well the blower was 8 years old - probably burned out, the AHS employee said, too late, play on words and denied my claim. DO NOT RECOMMEND
I would give ZERO stars if that were an option. This company hires the worst and cheapest subcontractors who can and do damage your home. NC Attorney General is investigating my claim! They have cost me thousands of dollars in cleanup and the mess the plumber made has caused my autoimmune illness to be exacerbated. I have been very sick for almost a year. AHS’s reply? “Turn it in on your homeowners insurance”.
I have had my contract since 2015. I submitted mt request for ice maker repair on 7/12/18. I have attempted to contact the repair contractor several time, left voice messages with no return contact. I contacted american home shield several times about my concerns. After calling and being placed on hold for up to 45 minutes on one occasion I called on 8/29/18 and spoke with supervisor Danica who informed me my service fee would be refunded however I would be required to continue the repair with this contractor. I requested to be transferred to another contractor in leu of a refund. Danica informed me I would not be able to use another contractor. I agreed to accept the refund provided the... Read More
I've had this Home Warranty company for 10 years. They have gone down hill, they are totally useless, service is a sham expenses continue to rise. We had a leak and they could not even find us a plumber we had to do it ourselves and follow their rules with the plumber present which were paying by the hour to see if they would pay for it next problem glass in the stove door broke this is covered in the warranty but because it's a safety issue and the stove still works they will not cover it. With prices rising to $900 a year I find this company a total waste of time and money.looking for a new company
I have been waiting to hear from your department that tells me what my options are on a dryer that has broken down twice in the last 1 year 2 months since August 17, 2018. Today is August 31, 2018 and I was informed by Crystal that it has not reached the right department for me to talk with anyone!!!! Really! You must be a very large organization if paperwork, which I assume is all computerized, hasn't been delivered to the right department. I have made a complaint to the BBB and I intend to go to the news media about the service you provide. I have a file that is almost 2" thick with bills on my AC/Heat units that I finally gave up on your service and purchased new units... Read More
Not good , stay away . They just cover the cheap stuff . When comes to a big repair , they find a way to not cover it . Terrible company , terrible !
American Home Shield just raised my monthly payments by $34 a month. I got no warning just a charge on my credit card for $113 a month. NO WARNING just a big price jump. I'm searching for new coverage!
165 visitors
selected this partner
selected this partner
165 visitors selected this partner
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
