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Hunter Douglas, Inc. is window blinds and coverings company based in Pearl River, New York. Its products include sheers and shades, shutters, vertical blinds, and horizontal blinds. The company operates as a subsidiary of Hunter Douglas N.V., one of the worldwide leaders in the window treatment industry.
Best Professional Installation
- Custom Window Treatments: Blinds, Shades, Shutters & Drapery
- Wide Variety of Colors, Materials & Textures
- Free In-home Consultation w/ Window Designer
- Limited Lifetime Product Warranty
Latest Hunter Douglas Reviews
Be aware that applause and duette ultraglide blinds stop working after warranty runs out. The bottom up function doesn't work and this is from a couple who use the blinds very carefully raising them in 6 inch strokes per recommendation. The blind won't stay in place and falls back down when let go. We have been quoted $150 to repair one blind. This is outrageous. Don't make the mistake we made. Stay away from Hunter Douglas ultraglide blinds.
I recently purchased Hunter Douglas blinds and couldn't be more pleased with my experience. The quality of the blinds is top-notch, providing a perfect blend of functionality and aesthetics to my home. What truly sets Hunter Douglas apart, however, is their exceptional customer service. From the initial consultation to the final installation, every step was handled with utmost professionalism and care. The team was incredibly knowledgeable, patient, and responsive to all my questions and needs. I felt valued as a customer, and their expertise ensured that I made the best choices for my space. Highly recommend Hunter Douglas for anyone looking to elevate their home with beautiful,... Read More
Do not buy Hunter Douglas PowerView shades. They do not hold up and when broken Hunter Douglas makes it nearly impossible to fix. They only honor a warranty if you are the original buyer. They do not honor warranties if you purchased the house from the original customer but the warranty period has not passed. They claimed that the problem we had was from "abuse" when it was simply was not. Their manuals are inferior, their product constantly changing so it is impossible to research a problem. Their network of sales companies is changing a lot and their installation people have their hands tied if Hunter Douglas does not issue a service order, which they refused. DO NOT BUY THIS... Read More
"Hunter Douglas Shades." Hunter Douglas doesn't understand the word shade. Hunter Douglas apparently can't tell the difference between shade and shady. What follows is my story of being sold shades that turned into shady. My wife liked the looks of the Hunter Douglas shades and that is why we bought six of their battery powered roller shades in 2017 to cover two large sliding doors. We were happy with our shades for six years until one of the shade's motors began using up its twelve AA batteries more frequently. Changing batteries went from every six months to every four-six weeks until the motor died. Unfortunately the shade was the largest of three that covered our living room... Read More
While the quality of the fabrics and style of Hunter Douglas blinds is quite good the quality of the components are cheap and break often. I spent over $20,000 on blinds and I've had recurrent issues with the motors and the strings getting tangled over and over. Most of it was able to be resolved under warranty in the first month but here after six months, a blind is tangled again. After dealing with this supplier and understanding what went wrong I understand that the connections to the motors are not very robust, especially compared to other brands like Levolor. In fact, level or are the exact same blinds but for half the cost with different fabric. All the components otherwise are the... Read More
We bought 5 blinds in 2019. One year later one of the shades did not roll up anymore. It was repaired free of charge but shipping was $95. Since then every year another shade had same issue. We are now 4 shades into this issue. We really expected better quality. But I guess the quality is not up to par with any other no brand shade
Flimsy, Cheap Crap. Hunter-Douglas Evercwood They look TERRIBLE! They will probably lower the value of the new house. Very expensive Custom Design and Installation. The Blinds themselves are a very poor-quality product. What a RIP-OFF! No Hunter-Douglas quality here!
We purchased 16 shades for our entire home in 2020 and had them installed in 2021 for around 15K. In the last 2.5 years we have had to replace numerous motors for the shades. While HD sends you free motors we must pick up the cost for labor. About 1 month ago we had 8 shades stop working at the same time. Due to the location of the shades I knew that it was more than the motors. When I called my "dealer" they talked to their HD representative that insisted on that it had to be the motors. As an educated person with common sense there is no way that 8 motors would go out at the same. I check my fuses, low voltage connections and everything worked fine. I asked for them to send out a... Read More
I want to share my experience with Hunter Douglas dealer .Chronology of events May 17, 2023 Paid $150 for a service call for one motorized curtain under factory warranty. (not working) June 1,2023 A technician arrived and advised all four of the curtains had shorted battery packs. June 14,2023 the same technician returned and replaced the battery packs. Still not working. June 27, 2023 Another Technician showed up and was unable to fix the curtains. July 14, 2023 The Technician that showed up on June 27, 2023 returned with another technician and was unable to fix the curtains. August 3, 2023 The curtains were picked up allegedly to be repaired by the factory. Note: Every time I... Read More
Sadly I have to agree with a number of comments here. Reliability does not match the sticker price and dealer service quality is poor. In my case several of the battery packs need recharging monthly, not annually as was claimed. Shades (Gen 2) stop reacting to Pebble controller or "Scenes" programming seemingly at random, even when the app shows they have Excellent signal and full battery. Oddly, shades next to one another have completely different signal strengths, though wifi analyzer shows good signal throughout the room. Frustrating that Dealer has promised on numerous occasions to look into it and never does. Embarrassing to have guests come over to darkened rooms. Not what I paid... Read More
The prices I was quoted for 2 small windows was absurd and 6x what Levelor charged.
Hunter Douglas is NOT SOMEONE TO DO BUSINESS WITH. I have been a client for 30 years. They don’t answer their customers service phone number now. I just spent $35k on HD Shades and Luminettes. DO NOT DO BUSINESS HERE. Quality is Poor. HD no longer stands behind their promise to Consumers. HD could care less.
Their QUALITY has gone down hill lately! Had H/D blinds for 20 years, and replaced them with new ones. Have had to replace 2 blinds in the last 3 months due to inner cord breaking. YES, they are under WARRANTY, but you have to SHIP THEM YOURSELF so they can fix/replace. Luckily for us, our local DEALER in San Luis Obispo CA handled the swap out for a nominal fee!
BEWARE OF QUALITY ISSUES FROM THIS ONCE GREAT AMERICAN COMPANY !!
Great when they work. Batteries do need replacement and that service should be offered. They can be used a lot but no warranty on batteries.
Do not do business with Hunter Douglas. We had some blinds malfunction after a short period of time, and despite having a full warranty (which was documented and confirmed), they refused to honour the warranty and ended up only offering us a $200 coiupon to a future purchase. Brutal. Dont do business with a company that doesnt honour their contracts!
Hunter Douglas = poor quality.
I have roman shades that have been replaced twice in 4 years due to unraveling. They need to bind or hem the edges. I also have 16 motorized shades, plus many other shades in the home. 8 of the 16 motors have failed, about once every 3 months. 4 years into the warranty, 1 more year left. Poor quality.
I have 14 windows with Hunter Douglas motors. I have replaced batteries regularly for 6 six years . The last six months, I started to have problems with opening and closing. I contacted Innovative Openings ( they installed them ), paid for on-site repair and I now must replace six of 13 window motors. Warranty is limited to 5 years by Hunter Douglas ( they reuse to replace the motors at no charge) so I must pay over $600 for replacement motors and also repair time to replace them. Six motors failed? That is a problem . I would not recommend Hunter Douglas . Too bad, as we like our binds but they are not reliable.
We have been HD brand loyal for years. But like many large corporation some of the service pieces or manufacturing ownership has changed. Recently I spent countless hours to no avail to attempt to get directions and a part to service a Patio Luminette. Currently such requests are routed through Custom Decorators, OR but they handle service calls for all incoming enquiries. The issue arises as it is clear they do not have historical records...despite me pulling down and sending pictures of three of the labels on the products we own...without their own project number (P-_____) they can't provide any service. They suggested I call my original dealer...no dealers only retail land install.... Read More
I spent over $13,000 on custom Hunter Douglas Honeycomb shades, Silhouettes and Roman shades. I purchased them through Belfort Furniture store in Sterling VA. When one of the cordless Honeycomb shades got stuck in the down position, I contacted the store since "failure to operate" was covered under the Lifetime Warranty. I had purchased the window treatments 8 years prior and had never used the warranty. Belfort Furniture informed me that they were no longer in the window treatment business and provided me a phone number to Hunter Douglas customer service. The Hunter Douglas customer representative told me the cords were only covered for 7 years. I replied I purchased cordless shades... Read More
DO NOT BUY A HUNTER DOUGLAS blind. I never write bad reviews, but this one made me want to take the time. Ordered 2 motorized shades for our bathroom in 11/19 for 2 windows that are right next to each other in my primary bathroom. Cost $800 each. In February 2022, I noticed one had the fabric darkening from the top to about the middle of the shade. Within a couple more months, it was 5 times darker. Finally realized it was black mold on the inner part of the honeycomb! My bathroom is super clean, and the matching shade was perfect. Took it back, showed photos of the other one. They are supposed to be guaranteed, but they would not replace. Told me that "it was exposed to moisture". No... Read More
1) The blind hub constantly loses a connection and requires a hard reset to make it work again 2) In spite of several visits (at my own expense) several of our blinds respond less than 30% of the time to commands from the hub 3) The hub frequently reports battery levels that are clearly incorrect (0% even though the blinds move when given commands). They take days to update (if at all) after the batteries are replaced even when the hub is correct that the batteries are dead (although who knows, they could be fine and the software is just wrong, I just don't trust it) 4) In spite of the numerous flaws hunter douglas does not publish consumer instructions to troubleshoot the problems.... Read More
They wear okay, then the strings go and you find yourself on the phone to get them repaired--again. And that took 5 months this last time with us trying to find out when they'd be ready. Overpriced for the time spent on them to get them repeatedly fixed "under warranty".
Atrocious Service!
We had our whole house outfitted with custom HD window treatments. They seem to be pretty nice quality*, but the price was astronomical (and that was with 50% discount). More importantly, over TWO YEARS later and they still have not come out as promised to fix mistakes made when they were installed or deliver the extra remote controls we paid for 2 years ago. Use another company that cares a little more about customer satisfaction.
*...or so I thought. Today, one of the electric blinds stopped functioning as well. God knows how long it will take them to fix it.
This is a review from a very dissatisfied customer in Canada. We've been waiting for blinds since May (this is mid October), our dealer has no answers, my wife's call to their USA headquarters was met with a very snippy unhelpful telephone operator, whose "best" answer was "talk to your dealer, they know". Our dealer says they have shut down all their manufacturing and office functions in Canada, and given their uncaring attitude, is not surprising (sounds similar to the Target executives who felt they knew it all in Canada). We've cancelled our order and will look elsewhere. Guess if you have a billion $$ in revenue, don't have to care. One star is least I can give.
Had hunter Douglas window blinds installed (plantation shutters) the installation was very poor and the blinds were broke and would not close properly very disappointed with the blinds