BlindsExpress.com offers a wide variety of blind types, materials, and brands, and their products are made following customer specifications. Customers choose the type of blind, shade or shutter they want, and then are prompted to customize their width, height, color, and any other feature that they want to add from the available options. Although the company does not offer a fit guarantee, their website has a window-measuring guide, and they encourage consumers to call customer support to answer all inquiries before purchasing their products.

Since BlindsExpress.com offers a variety of blinds, shades and shutters, pricing depends on the customer's choice of brand and on their customized specifications. The company offers free samples and accepts multiple methods of payment, including Master Card, Visa, Discover, money orders, certified checks and Paypal. However, BlindsExpress.com does not offer financing options, and does not accept American Express as payment method, since they indicate that they charge "excessive merchant fees". BlindsExpress.com offers a satisfaction guarantee, where if the item ordered arrives with any manufacturing defects or flaws, they will replace it at no additional cost. The company also offers a best price promise, where they will match or beat the published price of any window treatments customers find as long as the total price is lower, including shipping. BlindsExpress.com warns that they can void their price match promise if the price is an error or if the manufacturers are offering promos that they are not part of.