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American Blinds Review
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25 Customer Comments & Reviews - see all comments
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Based in Houston, American Blinds is an online company that focuses on bringing luxury style into your home. They offer custom designer blinds, shades, shutters and draperies without the designer price tag. The company has an A+ rating with the Better Business Bureau and over 60 years of experience in the industry.
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25 Customer Comments & Reviews
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I do NOT recommend ordering from this company.
I ordered 5 wood blinds using the exact measurements of the old blinds that we want to replace. When I received the new blinds, I found that the width of each blind is1/2 inch shorter than what I ordered. The new blinds let in too much light, and the brackets that American Blinds sent with the new blinds don't work because the blinds are too narrow to fit into the brackets.
An American Blinds representative refused to replace the blinds; she said that I should have followed the measuring instructions on the website. I am disappointed that American Blinds does not work harder to ensure customer satisfaction. The representative said th...Read More
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Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hi, I'm so sorry the blinds didn't arrive at the size you needed! We always ask for the exact size of your window frame (if you're installing as an inside mount) and the exact size you need (if you're installing as an outside mount). Our measure instructions can be found on each product page and also here: https://www.americanblinds.com/help/how-to-measure . I wasn't able to locate your order details from the email address you provided but I'd love to look into this further for you! Please send us a message at SocialCare@americanblinds.com with your order number and email address used when the order was placed. We're happy to help anyway we can! -- American Blinds Social Care Team
I ordered blinds for my new house. It was a large order and we were rushed. We were off on some of the measurements as a result of this. AmericanBlinds offered us a discount and did not back their satisfaction guarantee. Be aware of the loop holes.
Also note these are manufactured in China. Not so American Blinds... they will take awhile to get delivered to you.
Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hi Stephen, I'm so sorry you've had this experience! I was unable to locate an order in our system with your name or email address provided but I'm happy to look into this further for you! Please send us a message at SocialCare@Americanblinds.com and we'll do all we can to help! -- American Blinds Social Care Team
American Blinds overcharged me. I ordered eight blinds in one order during a buy one get one free sale. Instead of doing a cascading system of higher priced items being the partner with the next lower priced blind, they charged for all of the most expensive blinds and then gave me the the rest of the least expensive as the "free" blinds. If I had broken the order up into four different orders of pairs of blinds with this approach, I would have saved over $140 for the order. This doesn't make sense nor is it good business practice, nor is it spelled out anywhere about the way the sale is supposed to work. The cascading approach to buy one get one free is the standard way any other compa...Read More
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Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hello Annette, Thank you for taking the time to share about your experience with AmericanBlinds. I am so sorry the BOGO sale was confusing. I wish this was not your experience with us. I have reached out via phone and email, and I look forward to assisting further! -- Tami
I ordered 5 blinds for my windows and 1 vert for my slider. The website is very vague and doesn't ask some questions that are important. I received 3 different lengths on the rods, some 12" long, 1 that was 30" and another 40" long. The website doesn't ask me how long I wanted them or that I even had an option. Also the blinds are getting mounting inside the window frame but they sent the long mounts for the valance and I needed the short mounts. After calling customer service they said the short mounts are recalled due to child safety? Still don't under stand that one.
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Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hi, I'm so sorry for our delayed response here! I was unable to locate your order in our system with the details provided but I'm happy to look into this further and help anyway I can! Please send us an email at SocialCare@AmericanBlinds.com - we're happy to help! -- American Blinds Social Care Team
I really wish I could give 20 stars!!!!! We have been ordering from American Blinds for years, from Arizona to Colorado to Texas and they have never let us down! They have fantastic products, selection and prices!
This morning we placed another order and Ms. Rose Burns helped us, wow...not only was she knowledgeable and professional she was so personable! She sourced out a color to match our previous blinds and sent us a perfect picture of the comparisons, she was spot on!
Thank you Rose and thank you American Blinds we will be back!!!!
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Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hello! Thank you for taking the time to review your latest order with us. I am so glad to hear that you had such a good experience with Rose, and that they were able to help you with this project! If you have any questions, please don't hesitate to reach out. We are here to help! - Lauren A.
Very cheap quality. I ordered 7 faux wood blinds - there are 4 cords to lift/lower each blind. To get the blind to go up/down equally you have to try and keep all 4 cords together - very hard to due. Side valances are cut too short and valance clips are not strong enough to properly hold up valance. Spoke with customer service and they were supposed to call back - NEVER DID. We left numerous messages for this person and they refused to follow up. I would NEVER purchase from AmericanBlinds again.
Very cheap quality. I ordered 7 faux wood blinds - there are 4 cords to lift/lower each blind. To get the blind to go up/down equally you have to try and keep all 4 cords together - very hard to due.
Side valances are cut too short and valance clips are not strong enough to properly hold up valance.
Spoke with customer service and they were supposed to call back - NEVER DID. We left numerous messages for this person and they refused to follow up.
I would NEVER purchase from AmericanBlinds again.
S
Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hi Michael! Thank you for taking the time to review us. I am truly sorry for the poor experience this lift issue and fit concern has caused, and apologize that you haven't heard back from us just yet. I really would like to help, could you please send me an email at socialcare@americanblinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.
I ordered blackout roller shades from American Blinds was delayed shipment twice (one month each) and was provided with little to no status updates outside of the monthly delay notification. When attempting to call customer service, I had an incredibly frustrating time getting on the phone with a representative.
In addition, once I finally received my products yesterday, they did not roll up correctly, the fabric on my valences appears to be frayed/stained, and were poorly packaged with little to no cushioning to protect my purchase.
I am extremely disappointed with my experience through American Blinds - especially after receiving a recommendation from another customer. I spent a lot o...Read More
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Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hi Brian, Thank you for your review! I am so sorry to hear that you had such a poor experience due to these long wait and I apologize that your order arrived damaged and with these quality concerns. I would like to help get this fixed for you, can you please send me an email at socialcare@americanblinds.com with your order information? Once I hear from you I can look into this right away! -- Wendy A., Americanblinds.com Social Care Team
WARNING TO ALL.....DO NOT PURCHASE BLINDS FROM THIS COMPANY. They deceptively call themselves American Blinds but all of their products are manufactured and shipped from Hong Kong. Customer service is non-existent. It takes hours to contact them. You are either put on hold for HOURS or can leave your number and they are supposed to call you back HOURS later. They blame everything on COVID but yet their reps are working from home so it is likely just another deceptive way to trick you. When I finally received the blind 8 weeks later I couldn’t believe it. The quality of the blind was awful. It was flimsy, poorly constructed and put together with staples and plastic. The shade is ...Read More
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Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hi Joan! I'm so sorry to hear you had such a frustrating experience while trying to connect with us by phone, and for these quality issues on your order! I can certainly understand your concern, and I would like to look into this for you so that I can get this taken care of for you as soon as possible, could you send us an email at SocialCare@americanblinds.com with your order information, please? Once received I can look into this right away. I look forward to hearing from you! - Lauren A, Americanblinds.com Social Care Team
This company has stopped accepting phone calls for any customer service. I have an issue with one of their blinds and need to speak with them, but the message when you dial the customer service number is that due to COVID they aren’t taking any customer service phone calls today. I hav called them for 3 days now and the same message is given. This is really frustrating and phone service shouldn’t be affected by COVID. I would not recommend using this company for your blind order.
Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hi, I'm so sorry you had such a frustrating experience getting through! I'm happy to look into this and help! Please send me a message at socialcare@americanblinds.com and I'll work to turn this around for you! -- Katherine R, American Blinds Social Care Team
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Top Rated
Our Partner
Up to 40% Off Select Custom Shades from Bali®, Levolor® and Veneta™
- Variety Designer brands available
- Same-day and next-day delivery
- Free virtual design consultation within 48 hours
- Financing and professional installation available